Summary:The Regional Manager will play an essential role in the performance and operations of Flowspace's Logistics Network. This is a hands-on, field-based role responsible for managing warehouse partner relationships, driving operational performance, resolving escalations, and ensuring our partners consistently meet Flowspace's service and quality standards.
The Regional Manager will spend a significant amount of time on-site at warehouse partners near their home market, working directly with warehouse teams to understand day-to-day operations, identify opportunities for improvement, and quickly resolve issues. This person will also travel to additional warehouse partners throughout their assigned region as needed.
Serving as a key connection between Flowspace and our warehouse partners, the Regional Manager will combine operational expertise, relationship management, data analysis, and hands-on problem solving to ensure our network delivers an exceptional experience for Flowspace customers. This builds on the core partner-management, SLA, escalation, quality, onboarding, and expansion responsibilities of the Regional Manager role.
What you'll do:- Own the operational performance of warehouse partners across your assigned region, ensuring partners consistently meet Flowspace SLAs, quality standards, and customer expectations.
- Spend significant time on-site at warehouse partners in your local market, developing strong relationships with warehouse leadership and frontline teams and gaining a firsthand understanding of day-to-day operations.
- Track and analyze warehouse performance, identifying trends, risks, and opportunities for improvement.
- Triage and resolve operational escalations, partnering directly with warehouse teams and internal Flowspace teams to implement solutions quickly and effectively.
- Conduct warehouse visits, operational reviews, and audits to ensure Flowspace standards and processes are being followed.
- Partner with warehouse teams to improve inventory accuracy, receiving, fulfillment, shipping, and other critical operational workflows.
- Serve as the primary operational relationship owner for assigned warehouse partners, building strong partnerships while holding partners accountable for performance.
- Partner with Sales, Solutions, Customer Success, and other internal teams to effectively onboard and launch new merchants within your region.
- Support the onboarding of new warehouse partners and ensure they are operationally prepared to serve Flowspace customers.
- Lead training and education with warehouse partners around Flowspace technology, processes, product updates, and operational expectations.
- Identify opportunities to improve and expand existing warehouse partnerships.
- Use performance data and firsthand observations from warehouse visits to identify recurring issues and recommend scalable improvements across the network.
- Communicate warehouse performance, risks, escalations, and action plans clearly to internal stakeholders.
- Travel throughout your assigned region to support warehouse partners, launches, audits, escalations, and other operational needs.
Travel:- Regular local warehouse presence with additional regional travel
Who We're Looking For: - 5+ years of experience in logistics, B2C fulfillment, warehousing, supply chain, or a related operational environment.
- Strong understanding of warehouse operations and fulfillment workflows, particularly in DTC.
- Previous experience managing a warehouse or fulfillment center is a plus.
- Experience managing external partners, vendors, customers, or accounts.
- Comfortable working on-site in fulfillment centers and taking a hands-on approach to solving operational challenges.
- Excellent critical-thinking and problem-solving skills, with the ability to move quickly when issues arise.
- Strong relationship-management skills and the ability to build credibility with warehouse associates, warehouse leadership, and internal stakeholders.
- Comfortable using data to evaluate performance, identify trends, and drive accountability.
- Excellent written and verbal communication skills.
- Strong organization and time-management skills with the ability to manage multiple warehouse partners, priorities, and escalations simultaneously.
- Ability to work independently, efficiently, and with a strong sense of urgency.
- Ability to collaborate effectively across multiple teams, locations, and time zones.
- These qualifications retail the experience, communication, critical-thinking, relationship-management, and urgency requirements from the previous Regional Manager position while putting greater emphasis on hands-on warehouse operations
Other Helpful Things To Know:- This is a field-based role and requires regular on-site presence at Flowspace warehouse partners within driving distance of the employee's home market and travel to other warehouses.
- Candidates should be located in or near one of Flowspace's key logistics markets: Tri-State Area (NY/NJ/CT), Chicago, Texas, or Atlanta.
- Additional regional and overnight travel will be required to support warehouse partners, launches, audits, escalations, and other operational needs.
- Must be comfortable working regularly in active warehouse and fulfillment-center environments. (Generally 7am-3:30pm per standard warehouse hours)
- Must be able to operate traditional office equipment, including a laptop, keyboard, and phone.
- Must be comfortable using technology and communication tools such as Zoom and Slack.
- Must be able to work effectively across multiple teams and time zones within reasonable response-time expectations.
The base salary range for this role is $80,000- $100,000 per year. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
Join our team!- Meaningful equity in a venture backed start-up. Everyone gets stock options!
- Competitive Salary
- Top of the line medical, vision, dental, and life insurance
- Flexible time off, plus a separate banks for sick time
- Paid parental leave
- Mental Health / Wellness benefits + discounts for certain programs
- Work From Home stipend, towards your home office
- 401K with matching
- A clear success path within the company. We want you to grow and lead with us!
