Regional Manager Fixed Route Public Transit l Paid Healthcare l Incentive PlanOperations | Varies by region | Full-Time | Exempt
Reports ToDirector of Operations
Team SizeDispatchers, drivers, and site staff within assigned region
TravelUp to 40% within assigned region
FLSA StatusExempt
Salary$70,000 - $110,000 annually, based on region size and contract scope
Full job descriptionOverviewLead fixed-route public transit operations across a region, bringing teams together to deliver reliable service and a strong customer experience. In this hands-on leadership role, you'll guide daily operations, manage financial performance, and turn service data into practical improvements.
The Regional Manager owns transportation service delivery for an assigned region or contract. The role is accountable for the operational performance, staffing, compliance, and financial results of that region, and is the senior company representative to the contracting agency locally. When service fails in a region, the Regional Manager owns both the immediate recovery and the fix that prevents recurrence.
Your impact: By improving route operations and developing frontline teams, you help passengers travel more reliably while supporting safe, responsive service.
ResponsibilitiesRegional Service Delivery
- Own daily transportation operations across all locations within assigned region including service delivery, customer service, and team management.
- Meet contract performance standards for on-time performance, trip completion, & service quality.
- Direct dispatch and scheduling priorities to match capacity against demand.
- Lead service recovery when weather, staffing, or vehicle issues disrupt operations.
Workforce Leadership
- Supervise dispatchers, drivers, and site staff; set expectations and hold the team accountable.
- Manage staffing levels, scheduling, and overtime within budget.
- Partner with Talent Acquisition to fill driver and dispatch vacancies ahead of service need.
- Conduct performance management, coaching, and corrective action for regional staff.
- Support driver retention through engagement, recognition, and prompt issue resolution.
Compliance and Safety
- Maintain compliance with DOT, FMCSA, ADA, and contract-specific operating requirements.
- Ensure driver qualification files, licensing, and certifications stay current.
- Enforce vehicle inspection, hours of service, and drug and alcohol testing requirements.
- Investigate accidents, incidents, and complaints; document findings and corrective action.
Client and Agency Relations
- Serve as the primary local contact for contracting officers and agency representatives.
- Respond to agency inquiries, service complaints, and performance reviews.
- Represent the company in community and stakeholder meetings within the region.
Financial and Asset Management
- Manage the regional operating budget, including labor, fuel, and operating costs.
- Partner with Fleet on vehicle availability, maintenance scheduling, and utilization.
- Report regional performance, staffing, and cost metrics to the Director of Operations.
- Identify and implement efficiency improvements in routing, staffing, and vehicle use.
Experience- Experience in management, operations management, operational management, and supervising teams; **Fixed-route transit experience is required
- Working knowledge of DOT and ADA requirements for passenger transportation.
- Valid driver's license with an acceptable motor vehicle record.
- Sound judgment managing service disruptions, personnel issues, and agency escalations.
- Working proficiency with dispatch, scheduling, and telematics platforms.
- Skills in business management, financial management, strategic management, strategic planning, project management, and process improvement.
- Demonstrated leadership, team leadership, managerial communication, and executive-level team management.
- Ability to analyze operational and financial data and make clear, data-driven decisions.
- Customer service experience; sales, business development, and lean management experience are valued.
Pay: $72,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
