Regional ManagerCoverage Area: Northeast RegionJob SummaryAbout the RoleDSI Security is seeking an experienced, results-driven Regional Manager to oversee and support branch operations throughout the Northeast. The role will be based in the King of Prussia/Philadelphia area. This leadership role is responsible for operational excellence, client satisfaction, employee engagement, and financial performance across multiple branches and accounts.
The ideal candidate is a hands-on leader with strong contract security experience who embodies DSI's core value: Do What You Say You Will Do (DWYSYWD).
Key Responsibilities- Provide leadership and operational oversight for multiple branches within the assigned region
- Support and develop Branch Managers and Operations leadership through coaching, accountability, and performance management
- Ensure consistent compliance with DSI policies, client requirements, and regulatory standards
- Monitor and manage key performance metrics including staffing levels, overtime/NBOT, scheduling efficiency, and service delivery
- Partner with Recruiting, HR, Payroll, and Operations teams to ensure staffing stability and operational continuity
- Conduct regular site visits, audits, and operational reviews to identify risks and improvement opportunities
- Build and maintain strong client relationships, addressing escalations and ensuring service excellence
- Lead incident response, investigations, and corrective action planning as needed
- Prepare and present operational updates and performance summaries to senior leadership
Qualifications- Proven leadership experience in contract security operations, preferably at the multi-site or regional level
- Strong understanding of security operations, staffing models, scheduling, and risk management
- Demonstrated ability to lead, mentor, and hold leaders accountable
- Excellent communication and relationship-building skills
- Ability to analyze operational and financial data to drive performance improvements
- Knowledge of applicable federal, state, and local regulations
- Willingness and ability to travel throughout Florida and South Georgia as needed
- Prior experience with DSI systems and processes is a plus
Why This Opportunity- Opportunity to impact and lead a key growth region for DSI
- Work closely with senior leadership to drive operational strategy
- Advance your leadership career within a growing, family-owned organization
- Make a direct impact on employee engagement, client satisfaction, and branch success
Certification Requirements- Valid State Driver's License
Education Requirements- High School Diploma or Equivalent
- A bachelor's degree in a related field, such as security management, criminal justice, or business, is preferred. Relevant experience will be considered in lieu of a degree.
Additional Information / Benefits- Paid Holidays
- 401K/403b Plan
- Dental Insurance
- Paid Vacation
- Vision Insurance
- Medical Insurance
- Life Insurance
Required Screenings- Criminal Background Check
- Motor Vehicle
- Drug Screen
Join us as we strive for excellence in our branch operations while delivering outstanding service to our customers! 
