The
Region Manager, Community Onboarding- FisionX is responsible for leading the team of Community Onboarding Managers within their market, end-to-end oversight, and on-time delivery of FisionX's new residential construction projects.
Responsibilities:- Develop and maintain relationships with key stakeholders in assigned communities and division offices where communities are being developed and across internal business units to successfully deliver FisionX communities.
- Educate division level partners and community homeowners about the onboarding process and our suite of technology products.
- Maintain constant and ongoing communication regarding community status with project stakeholders.
- Manage team to ensure the launch process progresses according to plan and the property receives the "white glove" experience from project kick-off to successful handoff to our regional operations team.
- Lead team to maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders' personnel. Engage in and immediately respond to customers or builder/develop staff that needs immediate intervention, escalate to leadership accordingly.
- Track project tasks utilizing Site Tracker, Sales Force and/or specified tools to ensure all milestones are met and to identify any risk points requiring escalation.
- Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.
- Prepare meaningful daily/weekly project status and executive reports.
- Ensure COM's team is able to obtain a qualitative list of units (homeowner names and/or addresses) and provide all relevant information to internal teams to ensure accurate account set up and billing is aligned with the contract.
- Assist COM where needed to coordinate "pre-launch" kick-off meetings with the On-Site Operations, Construction, and Sales Teams.
- Participate in developmental training, certifications, and increased proficiencies of team.
- Must be willing and able to work a flexible schedule, including weekends, evenings and holidays and travel up to 60% as required by business needs.
- Other duties as assigned by Supervisor.
Minimum Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's degree preferably in project management or business
- Minimum of 5 years of supervisory or managerial experience in telecommunications or related technical field
- Expert in Microsoft Excel and previous use of Salesforce.com
- Excellent leadership and interpersonal skills.
- Three years overseeing Concierge-level Customer Service and sales experience is preferred
- Industry-related experience preferred
Benefits:We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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