Bachelor's degree in Human Resources, Business, or related field, or equivalent experience
Minimum of seven years in HR management with a focus on employee relations
Experience with collective bargaining agreements and union interactions
Proven ability to support a large hourly workforce across multiple locations
Strong knowledge of California and federal employment laws
Excellent communication and conflict resolution skills
Proficiency in Microsoft Office and workforce reporting tools
Responsibilities
Lead and align HR strategies with client expectations and business growth
Act as primary HR contact for AUS and client leadership, providing workforce risk solutions
Manage complex employee relations issues and conduct impartial investigations
Ensure compliance with collective bargaining agreements and manage union relationships
Oversee employee accommodations and separations, ensuring compliance audits
Guide performance management and coach managers on fair employment practices
Collaborate with Recruiting and Operations on workforce projects and initiatives
Benefits
Medical, dental, vision, and disability insurance
Retirement plan options
Paid holidays, sick days, and personal days
Accrued vacation time with legal payout provisions
Full Job Description
Overview
Job Description
The Human Resources Manager leads HR strategy and daily HR operations for a dedicated client security program. This billable role carries responsibility for employee and labor relations, compliance, workforce planning, and leadership development across assigned locations and AUS service lines. The Manager serves as the senior account HR partner to AUS and client leadership, working within AUS policies and delegated authority and coordinating with Regional HR, Legal, and shared services.
RESPONSIBILITIES:
Lead, monitor and support the HR plan for the account, aligning staffing, retention, leadership development, and employee support with client expectations and business growth
Serve as the primary HR contact for AUS and client leadership; participate in business reviews and recommend solutions to workforce risks
Lead complex employee relations matters and impartial investigations, including discrimination, harassment, retaliation, and wage concerns; document findings and coordinate sensitive matters with HR leadership and Legal
Manage collective bargaining agreement compliance, union relationships and grievances
Oversee accommodations, and separations; audit compliance and ensure corrective actions are completed
Guide performance management, discipline, and termination decisions; coach managers on consistent, fair employment practices
Partner with Recruiting and Operations on workforce projects, succession plans, and new site launches; implement initiatives to reduce turnover and non-billable overtime
Develop assigned HR staff and train account leaders; establish consistent account HR practices across locations in partnership with local HR and legal
Track and report staffing, turnover, employee concerns, case resolution, and compliance results; use findings to improve employee experience and account performance
Protect employee information and maintain accurate records; share client updates within authorized confidentiality limits. Perform other related duties as assigned
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:
Bachelor's degree in Human Resources, Business, or a related field
Associate's degree in Human Resources, Business, or related field with a minimum of ten (10) years of progressively responsible human resources management experience, including complex employee relations, and investigations
High school diploma or equivalent a minimum of twelve (12) years of progressively responsible human resources management experience
A minimum of seven (7) years of human resources managerial experience required, including direct responsibility for employee relations, policy and procedure development and administration, workers' compensation and safety program management, and senior-level business involvement
Demonstrated experience administering collective bargaining agreements, managing grievances, and working directly with union representatives
Experience supporting a large hourly workforce and multiple locations in a service business or similarly regulated environment; ability to lead HR programs and coach managers and HR staff
Strong knowledge of California and applicable federal, state, and local employment requirements, including wage and hour, equal employment opportunity, leaves, accommodations, and labor relations
Ability to translate business plans into practical HR actions, assess risk, and have sound independent judgment while recognizing when escalation is required
Excellent written and verbal communication, investigation, conflict resolution, and client relationship skills; demonstrated discretion with sensitive information
Proficiency with Microsoft Office and workforce reporting; ability to manage competing priorities and deadlines
PREFERRED QUALIFICATIONS (NICE TO HAVE):
MBA or advanced HR-related degree
Professional Human Resources certification (e.g., PHR, SPHR, GPHR)
Experience supporting security services, a dedicated client account, rapid workforce growth, or national and international programs in partnership with local HR teams
BENEFITS:
Salary: $130,000 - $160,000 annually
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
