This job is located at 1 S. Wacker Dr., Chicago, IL, 60606Position Overview: The Regional Manager of Human Resources is a consultative position that provides guidance to support a positive work environment aligned with achieving company goals. This role will enhance the level of human resources support by fostering a high level of employee trust, while providing effective coaching and advice to leadership. This position plays a pivotal role in mitigating employment-related risks, analyzing trends, and making proactive recommendations. The Regional Manager of Human Resources will report directly to the Senior Regional Manager of Human Resources.
Job Responsibilities:- Partner with field leadership in assessing and resolving medium to high complex human resources matters, seeking input as appropriate and influencing business leaders to take appropriate courses of action.
- Engage proactively with employees to understand the needs of our diverse workforce.
- Conduct prompt, thorough investigations in response to employee complaints. Identify, recommend, and oversee implementation of appropriate actions to accomplish a timely resolution.
- Prepare well-documented written summaries of findings.
- Proactively work with other support center departments.
- Proactively identify internal and external human resources and employee relations trends.
- Support leadership and teams through change, maintaining operational excellence, and addressing potential challenges proactively.
- Remain current regarding regulatory changes impacting assigned regions.
- Propose and recommend proactive strategies to support company goals and improve employee experience.
- Provide partnership, counsel, and expertise to business leaders to drive business outcomes through highly engaged and high performing teams.
- Explain company policies, procedures and governmental regulations, and the need for compliance with all levels of leadership.
- Assist leadership with handling and preparation of disciplinary actions and terminations.
- Track and monitor data in HR systems in a timely manner.
- Develop and compile statistics and reports for leadership use.
- Analyze HR metrics (e.g., exit interviews, engagement results, etc.) and develop insights to drive action planning.
- Champion and show PLS' culture and core values through corresponding behavior and actions.
- Must be able to facilitate content during regional and/or department meetings.
- Help foster a work environment that promotes teamwork, meaningful performance feedback, recognition, mutual respect, and employee satisfaction.
- Perform or assist with other duties and projects assigned.
Job Requirements:- 10 plus years of progressive experience in human resources with a focus on employee relations in a multi- unit, geographically diverse field-support position within a fast-paced industry such as retail or hospitality
- Bachelor's degree preferred
- Superior written and verbal communication skills
- Must have demonstrated problem solving, judgment and conflict resolution skills with the ability to provide high-quality independent analysis, conclusions, and recommendations
- Knowledge and understanding of federal, state, and local employment laws and regulations
- Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions and company policies
- A demonstrated team-orientation with all levels of employees
- Ability to quickly build trusting relationships, gain credibility, and partner with leaders and peers
- Ability to effectively manage change and complex situations
- Ability to handle sensitive and confidential information
- Proven planning, priority setting, and time management skills
- Ability to achieve results in a fast-paced dynamic environment with shifting priorities and deadlines
- Strong technical/computer skills including Word, Excel, and Power Point
- Enthusiasm for business and a passion for driving results
- Demonstrated organization, strong attention to detail and follow-up skills
Working Conditions and Physical Requirements:- This role requires regular in-person collaboration with team members at our Chicago Support Center.
- Must be able to sit and/or stand for extended periods
- Must be able to lift to 15 lbs. with little assistance
- Travel is required for this role, with approximately 25% travel expected based on business needs.
Benefits:Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication • Customer Focus • Integrity and Trust • Teamwork • ResultsIllinois Pay Band
$85,000-$95,000 USD
