Where is the work:Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
What's in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
What you will do:- Ensures that quality standards are maintained, after an order is closed, for equipment installation process and functions required for execution and customer satisfaction, including new equipment, start-up and warranty service, and controls equipment.
- Overall equipment installation responsibility for the following functions within the categories of new equipment, start-up and warranty service, and controls equipment: order validation, order entry, order follow up, customer inquiry, submittals, service coordination, building automation coordination, project management, technical support, claims, and resource allocations.
- Responsible for achieving mission objectives regarding profit and resource goals.
- Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs.
- Develops or works with team leaders/coaches to establish required skill sets, talents, and capabilities.
- Interacts with sales to ensure smooth hand off of projects from the sales process.
- Conducts annual performance appraisals.
- Manages associate performance for effectiveness and efficiency in relation to customer service and center profitability.
- Maintains quality standards by supervising and inspecting internal process compliance.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
- Responsible for internal communications flow relative to the fulfillment process.
- Responsible for keeping abreast of Trane products, product design, and requirements for installation as well as working knowledge of HVAC principles.
- Reviews project measurements and monitors projects through warranty periods.
- Flexibility to work outside normal work hours/weekends, as required.
What you will bring: - Bachelor's degree or eight (8) years related experience and/or training.
- Preferred experience and knowledge in order fulfillment associated with HVAC systems, building automation systems and turnkey projects.
- Knowledgeable of Demand Flow Technology, order processing, and HVAC equipment.
Annual Base Salary Range or Hourly Base Pay Range:$147,000.00 - $292,179.99
Compensation Type:Salary
Incentive Eligible:Yes
Sales Commission Eligible:No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
