Regional Director

Job Title: Regional Director

Location: RWJ - 379 Campus Drive Somerset

Department Name: Support Services



Status: Salaried

Shift: Day

Pay Range: $145,000.00 - $210,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day

As the Regional Director, Support Services, a typical day might include:

• Providing leadership and direction to Support Services leaders and teams responsible for project management, workforce/float pool management, and other centralized operational functions
• Partnering with senior leadership and key stakeholders to improve the efficiency and effectiveness of Medical Group support services
• Establishing and maintaining administrative structures that effectively support provider practice operations and future Medical Group growth
• Identifying opportunities to centralize additional support services and developing scalable solutions to meet evolving organizational needs
• Developing and implementing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in partnership with key stakeholders
• Monitoring and reporting on key performance measures, including productivity, quality, operational effectiveness, and service delivery
• Evaluating workflows, processes, and resources to identify opportunities for continuous improvement
• Leading complex projects and initiatives from planning through implementation while ensuring alignment with organizational priorities
• Recruiting, developing, coaching, and retaining high-performing team members
• Setting clear expectations, monitoring performance, providing feedback, and developing staff to support individual and organizational growth
• Building collaborative relationships with Medical Group practices, affiliated provider groups, clinical leaders, and administrative stakeholders
• Promoting a culture of collaboration, accountability, enthusiasm, professionalism, and continuous improvement across the Support Services team
• Effectively allocating resources and adjusting staffing based on organizational demand
• Navigating competing priorities while maintaining focus on quality, efficiency, customer service, and measurable outcomes
• Serving as a strategic partner and resource to leadership as new operational needs and support-service opportunities emerge

This Role Might Be For You If...

• You're a healthcare operations leader who enjoys looking beyond individual departments to understand how systems, teams, and processes work together
• You know how to balance strategy with execution and can turn organizational priorities into practical, sustainable solutions
• You have experience leading and developing teams and understand how to create accountability while maintaining an engaged and collaborative culture
• You're comfortable influencing change and bringing diverse stakeholders together around shared objectives
• You use data, KPIs, service metrics, and operational trends to evaluate performance and guide decision-making
• You're a critical thinker who can assess complex challenges, build consensus, and move initiatives forward
• You enjoy identifying opportunities to improve workflows, centralize services, and create greater consistency across an organization
• You're comfortable working within a complex physician enterprise and understanding the importance of strong relationships between operational teams, providers, and leadership
• You communicate effectively, listen actively, and can present ideas and recommendations to stakeholders at varying levels of the organization
• You lead with professionalism, sound judgment, integrity, and a strong commitment to service
• You're adaptable and can remain focused and effective while managing multiple priorities in a changing healthcare environment
• You're motivated by the opportunity to build support systems that help practices and providers operate more efficiently and effectively

To Be Considered

Qualified candidates will possess a bachelor's degree in business, Healthcare Administration, or a related field, or equivalent experience, along with a minimum of three to five years of management experience in physician practice management, MSO service leadership, healthcare operations, or a related environment. A master's degree in health services, Public Health, Healthcare Administration, Business Administration, or a related field is preferred.

Previous experience in Supply Chain Management, Revenue Cycle, Health Information Management (HIM), Coding, Credentialing/Privileging, or other centralized healthcare support functions are also preferred.

Candidates should also demonstrate:

• Proven leadership experience managing, mentoring, and developing employees
• Experience with project management, continuous improvement, and leadership of complex projects or initiatives
• Strong communication, listening, and relationship-building skills
• Demonstrated ability to influence and implement organizational change
• Strong critical thinking, problem-solving, and consensus-building capabilities
• Ability to establish goals, measure performance, provide feedback, and hold teams accountable for results
• Ability to effectively manage resources and staffing based on operational needs
• Strong customer-service orientation and professional demeanor
• Ability to work collaboratively across diverse teams, departments, and levels of leadership
• Demonstrated commitment to high ethical and professional standards