5-7 years of experience in community management or related field
Strong understanding of HOA governing documents and compliance
Proven leadership skills with a focus on staff development
Excellent interpersonal and communication skills
Ability to manage multiple priorities effectively
Self-motivated with strong organizational skills
Responsibilities
Develop relationships with clients through regular meetings
Attend various board and committee meetings as needed
Assist in ensuring compliance with relevant statutes
Participate in hiring, training, and evaluating community managers
Provide ongoing coaching and support to staff
Ensure adherence to company policies and procedures
Handle escalated homeowner issues and report resolutions
Benefits
Opportunities for professional development and training
Supportive work environment with a focus on teamwork
Flexible work arrangements
Access to company resources for community management
Potential for career advancement within the organization
Full Job Description
Position Responsibilities:
Develop a working relationship with Clients through regularly scheduled interactions and meetings.
Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
Assist Managers and Clients to ensure compliance with State, Federal, and Association Management Statutes.
Participate in interviews, hiring, terminations, training, and placement of Community Managers, and related onsite staff.
Provide input for staff assignments in assigned communities.
Evaluate employees and complete annual reviews. As applicable, communicate with boards regarding annual increases for assigned staff, and communicate through appropriate channels for execution.
Provide ongoing coaching, mentoring, support, and development of staff.
Provide leadership, direction, training, mentoring, coaching and supervision to assigned Community Managers, community staff and other assigned direct reports.
Ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements and staffing.
Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
Assist manager as needed in reviewing, proofreading and approving mailings, notices, newsletters, etc.
Assist staff in the proper preparation and presentation of Board and Annual Meetings.
Handle escalated homeowner issues as required. Report resolutions to superiors and to the Board of Directors as required.
Other related duties as directed.
Knowledge, Skills and Abilities:
Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Self-direction.
Capacity to set personal priorities, follow-up and report as required.
Ability to motivate staff.
Time Management: the ability to organize and manage multiple priorities.
Attention to detail.
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Physical Demands & Work Environment:
Utilizing a computer in an office setting.
Utilizing personal vehicle for travel.
Ability to walk/drive or move around properties and necessary.
