Position Description: Under the direction and supervision of the
Vice President of Operations, the
Regional Director of Property Management (RD) is responsible for the overall day to day operations of multiple properties. The RD mentors and provides their team with a clear understanding of TCB's standard operating procedures, objectives, mission, and each property's economic and physical requirements. The RD will ensure that their team is equipped to perform in achieving or exceeding occupancy, operating and capital expense budgets, and customer service objectives. Results will be attained through the successful implementation of global and portfolio programs, proactive planning, and financial management to promote the peak performance of the portfolio. The RD has complete accountability for mentoring, developing, and directing their site teams to ensure consistent adherence to company standard operating procedures, provide career progression and optimal performance.
More about the Position: This is a great career opportunity to work with various departments within the organization and will have a significant role in working with the development team on the pre-development pipeline projects and will be engaged in all of the up-front related work requiring property management input and oversight and will frequently be asked to provide design review input based on experience. This role provides an opportunity for meaningful, mission focused, work.
- Regular scheduled and unscheduled visits to each property to elevate curb appeal, inspect market ready units, common areas, review occupancy/delinquency reports and safety awareness.
- Identify, attract, hire, and retain top talent in the industry in accordance with TCB staffing guidelines, and be visible and participatory in local agency and industry organizations and events to build network and brand identity for TCB.
- Seek to build the property teams and provide training, motivation, and direction for superior performance, supervise and performance management of all property management staff.
- Mentor and develop a high skills team for mentoring, takeover of new acquisition, trouble shooting and bench strength for portfolio and TCB growth plan.
- Role play and shadow team to evaluate and improve resident experience during leasing tours, completion of applications and move in, recertification, unit inspection and resident orientation/meetings.
- Identifies and implements initiatives to increase the engagement of the team.
- Collaboration and partnership with Community Life to implement meaningful programs and services to enhance the experience and life of our residents.
- Mentor and audit teams to consistently apply all TCB standard operating policies & procedures and, all regulatory requirements and procedures in assuring accuracy and compliance in a timely manner.
- Maintain product knowledge on all properties and that of competition through site visits and quarterly review of updated market competitive analysis with site team. Stay aware of potential new business opportunities.
- Establish prospect leasing tour routes, prospect follow up, and maintenance of & follow through on waiting list to reduce vacant down days and increase physical occupancy
- Maximize occupancy by mentoring teams on product presentation, closing techniques, managing waitlists, rent increases and competitive market knowledge, reducing vacant down days to increase physical occupancy.
- Assure team understands, administrates, and provides a suburb resident experience during move in or move out and during unit inspection, resident orientation.
- Assist in new business acquisition and development in establishing operating expense benchmarks, leasing absorption plans, potential budgets, and staffing plans as well as physical site due diligence and start up.
- Lead and monitor teams to successfully prepare appropriate Agency reports timely and accurately, adhere to all management contracts and pertinent affordable programs, including state, local and national and Fair Housing.
- Coordination and attendance for successful completion for NSPIRE inspections with a minimum score of 80, agency or partner visits/audits with a passing score, or other physical or administrative reviews.
- Ensure that reporting as required by programs, regulatory agencies and investors occurs timely and accurately.
- Files are maintained in compliance with all programs associated with the sites.
- Establish a responsive and responsible relationship-cross functionally for the betterment of TCB through candid feedback, information and recommendations that will benefit the company long term.
- Train staff and monitor each site's work order process into Yardi and are responded to according to priority plan and tracked per TCB policy. Review preventative maintenance program and logs quarterly.
- Lead and monitor teams to successfully prepare appropriate Agency reports timely and accurately, adhere to all management contracts and pertinent affordable programs, including state, local and national and Fair Housing.
- Coordination and attendance for successful completion for REAC inspections with a minimum score of 80, agency or partner visits/audits with a passing score, or other physical or administrative reviews.
- Ensure that reporting as required by programs, regulatory agencies and investors occurs timely and accurately.
- Files are maintained in compliance with all programs associated with the sites.
- Participate as a member in housing and related task forces existing in the municipality and work with stakeholders to address the social and economic needs of the community and residents.
- Collaborate on best practices across the teams, and ensure knowledge is leveraged across the PM, Development, Community Life, and other departments within the organization.
- Ensure all required weekly, monthly, and quarterly reports are completed accurately and in a timely manner.
Essential Financial Functions: - Accountable for accurate financials and timely variance reporting. Must meet or exceed budgeted occupancy, remain within all operating and capital expense plans, and produce a minimum of budgeted cash flow.
- Conduct monthly reviews of financial operating statements with Community Manager, Assistant Manager and Service Manager to enhance knowledge, create efficiencies and develop plans to meet or exceed budget goals, reforecast, and break even for the properties in their portfolio.
- Optimize GPR to achieve and maintain each property economic stability, budget and produce cash flow.
- Facilitate unit turns in a cost effective, maximum of a 5-day turn, market comparable end product.
- Evaluate all operating expense line items to determine more efficient, cost-effective strategies while promoting opportunity contracting. Review Yardi to confirm that invoices are being processed timely and on budget.
- Enactment and training of team of effective cost control methods, revenue maximization, bid solicitation and delinquency management. Identify these methods and develop strategies in monthly review of Statement of Operations (SoO).
- Mentor and lead site teams in the preparation of the annual budgets that produce optimal performance.
- Confirm that financial reports accurately reflect the fiscal operation and condition of the sites and are submitted timely with a plan and metrics to correct any deficiency or measure performance.
Knowledge, Skills, and Abilities: - Strong communication skills, both written and oral
- Superior people skills: ability to influence others, build relationships internal and external
- Highly detail-oriented and able to multitask in a fast-paced environment
- Superior business acumen: ability to analyze and react to trends, monthly Profit and Loss statements, and build and analyze budgets
- Incredible customer service skills & the ability to create a customer focused culture
- Analytical skills; must have demonstrated strong problem solving and quantitative abilities
- Able to engage in and establish strong working relationships with various stakeholders, and third-party owners and/or partners.
- Knowledge of and comfort with varied subsidy and affordability programs, as well as knowledge of the nuances of market rate housing.
- Experience with the rigors of lease-ups and related deliverables is preferable.
Benefits - Medical, dental, and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
- Pay Range: $100-105k
