As
Regional Director of Operations, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.
Location: Commutable to the Kansas City, MO/Southern IL area - Remote with extensive travelYour Role:As the
Regional Director of Operations, you will support, lead, and direct multiple communities to achieve operational and financial success. You'll be responsible for ensuring resident satisfaction, delivering high-quality care and services, and driving occupancy and revenue growth across your region.
Position Highlights:Status: Full Time
Schedule: Extensive travel (
Kansas City, MO/Southern IL)Rate of Pay: $165K base + bonus
Travel: Extensive regional travel required
What You'll Do- Lead operations by directing and coordinating activities in alignment with Seaton Senior Living's goals, objectives, and policies
- Communicate a clear, resident-focused vision across communities
- Review annual resident satisfaction surveys and implement programs to increase satisfaction
- Manage and hold Executive Directors accountable for achieving community-specific and organizational goals
- Partner with Executive Directors to develop strategies that meet NOI expectations
- Maximize occupancy to achieve or exceed budgeted revenue goals
- Develop and execute occupancy growth plans
- Review monthly financial statements; collaborate with Executive Directors to address deficiencies
- Maintain awareness of competition and industry trends
- Maintain a strong presence in the communities, spending the majority of your time onsite
Supervisory Responsibilities- Oversee recruitment, hiring, employee relations, and separations of community leaders in accordance with policy
- Provide oversight and accountability for Executive Directors to ensure operational efficiency and financial success
- Delegate authority, responsibility, and accountability appropriately across leadership teams
- Lead the regional team in alignment with Seaton's mission and values
- Foster teamwork, accountability, and proactive problem-solving
- Promote leadership development, best-practice sharing, and collaboration across communities
Qualifications- Bachelor's degree in a related field preferred
- Minimum of five years' senior living leadership experience, including combined Sales and Operations responsibilities
- Excellent written and verbal communication skills, including strong presentation abilities
- Ability to analyze financial reports, performance metrics, and data to guide decisions
- Proficiency with Microsoft Office (Word, Excel, Windows) and ability to adapt to technology platforms
- Strong leadership and team-building skills; able to inspire and hold others accountable
- Demonstrated judgment, problem-solving, and decision-making skills, with the ability to balance multiple priorities in fast-paced settings
- Positive client service attitude with a commitment to resident satisfaction and organizational values
Benefits You'll EnjoyFor eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).
