Bachelor's degree in Business Administration, Hospitality Management, or related field preferred; equivalent experience considered.
7+ years of operations management experience, including 3+ years in multi-unit leadership.
Proven P&L accountability with a track record of improving sales and profitability.
Hands-on knowledge of guest service, food and beverage operations, and inventory controls.
Strong coaching and leadership skills with a focus on engagement and accountability.
Analytical skills with experience in KPIs and POS reporting.
Excellent communication, organization, and problem-solving skills.
Willingness to travel 50-75% within the region, including nights and weekends.
Responsibilities
Oversee daily operations of assigned parks to ensure brand standards and guest experience.
Conduct regular visits and audits, providing real-time coaching to park leaders.
Ensure park readiness for peak seasons and major events through effective staffing and inventory management.
Monitor guest feedback and resolve escalated concerns to drive service improvements.
Manage park-level P&L results, including revenue and controllable expenses.
Drive sales growth through upselling and local marketing initiatives.
Lead and develop General Managers and park management teams, conducting performance reviews.
Benefits
Comprehensive training and development programs for career advancement.
Opportunities for community engagement and local partnerships.
Support for new park openings and integrations.
Flexible work environment with hands-on leadership opportunities.
Full Job Description
Position Summary
The Regional Director of Operations (RDO) of Five Star Parks & Attractions is responsible for the day-to-day operational performance of a group of parks within an assigned region. Reporting to the Regional Vice President of Operations or CEO, the RDO directly leads and develops General Managers to deliver exceptional guest experiences, achieve financial targets, and uphold our Safe, Clean, and Fun promise at every location. This is a field-based, hands-on leadership role that requires a strong operator who leads from the floor, coaches in the moment, and drives consistent execution and accountability across multiple parks.
Key Responsibilities
Operational Leadership
Directly oversee the daily operations of assigned parks to ensure consistent execution of brand standards, SOPs, and the Safe, Clean, and Fun promise.
Spend the majority of time in parks conducting visits, walk-throughs, and operational audits, providing real-time coaching to park leaders.
Ensure park readiness for peak seasons, holidays, and major events, including staffing, inventory, and attraction availability.
Monitor guest feedback, online reviews, and satisfaction scores; resolve escalated guest concerns and drive service improvements.
Partner with Facilities and Maintenance to maximize ride, attraction, and game uptime and ensure preventive maintenance is completed.
Performance & Sales
Hold accountability for park-level P&L results, including revenue, labor, cost of goods, and controllable expenses.
Review park scorecards weekly; for yellow and red flag parks, build and execute action plans with General Managers and report progress to the Regional Vice President.
Drive same-store sales growth and revenue per guest (per caps) through upselling, food and beverage, arcade, party and group sales, and local marketing execution.
Set and monitor park KPIs and conduct regular business reviews with General Managers.
Identify and share best practices across parks to raise performance throughout the region.
Financial Management
Participate in annual budgeting and forecasting for assigned parks in partnership with Finance.
Review and approve labor schedules to ensure labor cost is managed to target based on business volume.
Monitor cash handling, inventory controls, and purchasing to protect margins and prevent loss.
Identify capital and repair needs and submit recommendations with supporting justification.
Team Leadership & Development
Lead, coach, and develop General Managers and park management teams; conduct performance reviews and set development goals.
Partner with Human Resources on recruiting, onboarding, training, and retention of park leaders and team members.
Ensure required training and certification programs are completed at every park.
Identify and develop high-potential managers to build a strong General Manager pipeline.
Address employee relations and performance concerns in partnership with Human Resources, ensuring fair and consistent application of company policies.
Champion core values and model effective, empathetic leadership.
Process & Continuous Improvement
Implement and reinforce new processes, technology, and enterprise initiatives at the park level and ensure full adoption.
Provide field feedback to the Regional Vice President and Support Center on SOP effectiveness and improvement opportunities.
Support new park openings, acquisitions, and integrations, including training, systems setup, and launch execution.
Ensure parks play a role in developing positive community relations and local partnerships.
Risk, Safety & Compliance
Ensure parks comply with safety standards, daily ride and attraction inspections, health department requirements, alcohol service laws, labor laws (including minor labor requirements), and company policy.
Lead incident response and investigations and ensure accurate, timely reporting.
Conduct periodic safety, sanitation, and cash audits and ensure corrective actions are completed.
Qualifications & Experience
Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred; equivalent combination of education and experience will be considered.
7+ years of operations management experience, including 3+ years of multi-unit leadership in family entertainment, attractions, hospitality, restaurant, or retail.
Proven P&L accountability with a track record of improving sales, labor efficiency, and profitability.
Hands-on knowledge of guest service, food and beverage operations, labor scheduling, inventory, and cash controls.
Strong coaching and leadership skills with the ability to hold leaders accountable while building engagement.
Strong analytical skills and comfort working with KPIs, scorecards, and POS reporting.
Excellent communication, organization, and problem-solving skills.
Ability to travel up to 50-75% within the region, including nights, weekends, and holidays as business needs require.
Experience in the family entertainment center (FEC) or attractions industry preferred.
