The role directs and develops the facility Directors of Maintenance, sets the standard for preventive maintenance, oversees regional safety committees, manages maintenance budgets and spend downs, and plans and manages renovation and capital improvement projects. When a community is without a Maintenance Director, this leader steps in as interim director until the position is filled.
Key ResponsibilitiesRegional Leadership and Team Development- Lead, coach and hold accountable the Directors of Maintenance and Environmental Services at each community in the region.
- Partner with Executive Directors and the Regional Director of Operations on the recruiting, interviewing and selection of maintenance leaders.
- Onboard, train and develop Maintenance Directors on building systems, compliance requirements, work order management and department standards.
- Serve as Interim Maintenance Director when a community has a vacancy or extended leave, and keep operations running without disruption.
- Act as a hands-on, working leader who models quality workmanship and professional appearance.
Regulatory Compliance and Life Safety- Keep all physical plants in compliance with federal, state and local regulations, including CMS requirements, the Life Safety Code (NFPA 101), NFPA 99, Colorado Department of Public Health and Environment (CDPHE) standards, OSHA and ADA.
- Make sure all required fire, disaster and emergency drills are completed and documented on schedule.
- Prepare communities for state surveys, fire marshal inspections and Life Safety Code surveys, and lead corrective action plans when deficiencies are cited.
- Maintain complete, organized and survey-ready logs, inspection records and vendor documentation for fire alarm, sprinkler, generator, elevator, kitchen hood and other regulated systems.
Preventive Maintenance and Building Systems- Set the standard for, and audit, the preventive maintenance program at every community so it meets state and federal guidelines.
- Oversee the condition and performance of building systems, including HVAC, plumbing, electrical, boilers, water heaters, emergency generators, fire alarm and sprinkler systems, nurse call and door security systems.
- Monitor work order completion in the maintenance management system and make sure daily assignments and resident requests are closed out promptly.
- Ensure floor care, grounds, common areas, courtyards and resident rooms are maintained to company standards.
- Review quality control sheets and inspect department work, and address conditions that do not meet standards.
- Reassign staff and resources as needed during emergencies.
Capital Projects and Project Management- Plan and manage renovation, repair and capital improvement projects from scope through completion.
- Develop project scopes, timelines and budgets; obtain and compare bids; and recommend contractors.
- Coordinate contractors, vendors and inspectors, and minimize disruption to residents and daily operations during construction.
- Track project progress, costs and quality, and report status to the Regional Director of Operations.
Budget, Purchasing and Vendor Management- Review maintenance budgets, spend downs and expense reports monthly for every community and take action on variances.
- Order and account for maintenance supplies, parts and equipment under the direction of the Regional Director of Operations.
- Manage relationships and service agreements with outside vendors and contractors, and verify that work is completed as contracted.
Safety and Emergency Preparedness- Oversee the Safety Committee at every community and review meeting minutes monthly to confirm the safety calendar is followed.
- Promote safe work practices, proper equipment operation and care, and safe chemical handling.
- Support emergency preparedness plans and respond to after-hours emergencies such as utility failures, flooding or equipment outages.
Quality Assurance, Reporting and Policy- Participate in the quality assurance program and attend scheduled QA meetings.
- Help develop, review and update maintenance policies and procedures, and interpret them for staff and other departments.
- Prepare and submit all required reports to the Regional Director of Operations.
- Serve on committees as required by regulation or as requested by the Regional Director of Operations.
- Attend required in-service meetings and pursue continuing education to stay current on codes and best practices.
- Perform other duties as assigned. Specific duties may be adjusted by the Regional Director of Operations to meet the needs of each community.
QualificationsRequired- High school diploma or GED.
- At least one year of successful management experience in a healthcare, skilled nursing, assisted living or senior living setting.
- Working knowledge of building and equipment maintenance, including mechanical, electrical, plumbing and HVAC systems.
- Valid driver's license, reliable transportation and the ability to travel 60% to 80% within the region.
- Strong written and verbal communication skills and the ability to work well with residents, families, staff and outside professionals.
- Ability to organize, prioritize and manage responsibilities across multiple sites.
Preferred- Five or more years of maintenance or facilities leadership, including multi-site or regional responsibility.
- Experience with CMS Life Safety Code surveys and CDPHE inspections in Colorado.
- Experience managing renovation or capital improvement projects.
- Certifications such as Certified Healthcare Facility Manager (CHFM), Certified Director of Plant Operations, EPA Section 608, Certified Pool Operator (CPO) or OSHA 10/30.
- Experience with a computerized maintenance management system (CMMS) such as TELS, plus Microsoft Office.
Key Competencies- Leadership: develops and motivates managers across multiple locations.
- Compliance mindset: knows the regulations and keeps buildings survey-ready.
- Problem solving: diagnoses building issues quickly and finds practical, cost-effective fixes.
- Resident focus: shows patience, tact and respect with residents at every stage of health and cognition, including residents living with dementia.
- Adaptability: adjusts quickly to changing priorities, procedures and emergencies.
- Professionalism: maintains confidentiality and represents the company well in dress and demeanor.
Working Conditions- Work takes place in offices, all interior areas of each community and outdoor areas such as courtyards, patios, grounds and parking lots, including exposure to weather.
- Regular travel to all communities within the assigned region.
- Hours extend beyond the normal workday as needed, including some evenings, weekends and holidays, and on-call response to after-hours emergencies.
- The environment can involve noise, interruptions and frequently changing priorities.
- Possible exposure to cuts, burns, electrical shock, chemicals, respiratory hazards, slippery floors and communicable disease. Protective equipment and safety training are provided.
- Regular interaction with residents who may be ill, living with dementia or experiencing behavioral changes, and with families who may be under stress related to illness, hospice care or grief.
Physical RequirementsThe physical demands described here represent those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly sit, stand, walk, bend, twist, kneel, stoop, crouch, reach, climb ladders and crawl in confined spaces.
- Use hands and fingers to grasp, handle tools and operate equipment.
- Frequently lift, carry, push and pull up to 50 pounds, and occasionally move items over 100 pounds with assistance or equipment.
- Talk and hear, and use close and distance vision.
- Drive regularly between communities.
