As Regional Director you will:- Facilitate optimum performance of the property in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements and information reporting
- Enforce zero delinquency policy and maintain delinquencies below established budgeted goal
- Coordinate staff schedules, supervise all site staff, inspect staff work and provide direction to ensure proper and timely execution of all operational responsibilities
- Supervise and coordinate with maintenance staff and vendors
- Conduct regular property inspections
- Implement preventive maintenance programs
- Ensure high occupancy levels and strong resident relations.
- Oversee move-ins and move-outs and related documentation is completed
- Prepare and manage the property's annual budget, ensuring financial goals are met and expenses are controlled.
- Oversee rent collection, ensure timely payments, and manage late fees or payment plans.
- Implement cost-control strategies, evaluate vendor contracts, and negotiate service agreements to maintain profitability.
- Develop and execute marketing strategies to attract qualified residents
- Organize and oversee resident events
- Monitor competitive properties and industry trends
- Handle evictions in compliance with applicable laws
- Meet or exceed budgeted Revenue, Expense, NOI & Cash Flow.
- Manage all capital projects as budgeted and approved by ownership
- Review all business plans and logs prepared for each property with special focus on any under-performing properties, monitor results and hold managers accountable for meeting goals
- Oversee applicant qualifying responses including applicant interviews, application processing and each lease renewal to ensure timely completion
- Regularly inspect and manage property curb appeal and product quality and quantity levels to meet Sterling standards and timelines
Reports to: Regional DirectorQualifications:- 8+ years residential property management experience with at least 4 years multi-site/regional oversight (4+ communities).
- Proven success in market-rate, lease-ups, and managing Class A, B, and C communities.
- Strong business acumen with measurable results in operational and financial performance.
- Bachelor's degree strongly preferred (Business, Real Estate, or related field).
- Real Estate License preferred (or ability to obtain).
- Industry credentials strongly valued (CPM®, ARM®, HCCP, LIHTC credentials, NAA certifications).
- Expertise in budgeting, forecasting, data analysis, and financial reporting.
- Minimum of 5 years' management experience in residential property management
- Excellent interpersonal relations, communicative skills and a customer-focused service orientation
- Knowledge in Microsoft Office programs (Word, Excel, Outlook) required
- Yardi Program knowledge is a plus
- Ability to adapt to a fast-paced environment and manage multiple projects effectively
- Proficient in reading, writing, grammar and mathematical skills
- Strong leadership, communication, and coaching abilities with a focus on accountability and team development.
- Valid driver's license and willingness to travel within the assigned region and up to 10% over night travel as needed.
PHYSICAL DEMANDS: - Ability to read and comprehend moderately complex documents.
- Ability to verbally and in writing communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Frequently operates a computer and other office productivity equipment, such as a copy machine, printer, telephone or fax machine.
- Moderate level of repetitive typing using a computer keyboard.
- Must be able to remain in a stationary position. Is occasionally required to move about inside the office to access files cabinets, supplies, and office equipment, etc.
- Alternate between sitting, standing, walking and climbing stairs.
- Occasional bending, stooping, and reaching.
- Ability to travel to different work sites via personal automobile, rental car, airplane and other public transportation modes on occasion as needed. Occasionally lift, carry and/or move up to 25 pounds.
Schedule Monday thru Friday 8am-5pm. Available as needed for emergencies that may arise after work hours or on the weekends.
Benefits: - Medical
- Dental
- Vision
- Flexible Spending Account
- Group Life Insurance
- Voluntary Life Insurance
- Short Term Disability
- Long Term Disability
- Supplemental programs
- 401(k) Retirement Savings Plan
- Employee Assistance Plan
- Paid Time Off
- Paid holidays
- Volunteer time
