Active Florida Community Association Manager (CAM) license in good standing.
Minimum of five years in community association management, with senior or supervisory experience.
Strong knowledge of Florida Statutes Chapter 718 and Chapter 720.
Bilingual in English and Spanish, capable of effective communication with diverse stakeholders.
Ability to quickly manage unfamiliar portfolios with minimal transition time.
Excellent organizational, communication, and time management skills.
Proven track record of handling competing priorities in a high-volume environment.
Responsibilities
Serve as the primary operational resource for the RVP in South Florida communities.
Coordinate regional priorities and team communications across communities.
Guide Association Managers and act as a point of escalation.
Support the development and implementation of Folio's Standards of Excellence program.
Provide interim management during Association Managers' absences to ensure service continuity.
Lead onboarding for new client communities, ensuring smooth transitions to Folio's management platform.
Oversee community transitions from developer control to association control, ensuring compliance with Florida statutes.
Benefits
Structured onboarding experience for new hires.
Supportive partnership with Human Resources for recruiting and hiring.
Access to established tools and processes for community transitions.
Opportunity to build a strong regional talent pipeline.
Engagement with diverse communities across South Florida.
Full Job Description
Regional Operations and RVP Support
Serve as the primary operational resource and liaison for the RVP across South Florida communities.
Coordinate regional priorities, team communications, and initiatives across communities.
Provide guidance to Association Managers and serve as a point of escalation.
Support the development and implementation of Folio's Standards of Excellence (SOE) program and adherence to standard operating procedures (SOPs).
Regional Coverage and Portfolio Continuity
Provide portfolio coverage during Association Managers' vacations, medical leave, and other absences to maintain uninterrupted service to residents and boards.
Manage communities on an interim basis when CAM positions are vacant, maintaining service standards and board relationships until a permanent manager is in place.
Quickly become familiar with community operations and provide dependable support wherever needed across the region.
Recruiting and Hiring Support
Partner with the RVP and Human Resources to support recruiting for CAMs and community support teams throughout South Florida.
Conduct initial interviews to assess candidates' qualifications, experience, alignment with Folio's values, and professionalism.
Evaluate applicants against established criteria and recommend qualified candidates to the RVP for further consideration.
Collaborate with Human Resources on interview scheduling, candidate communications, and hiring logistics.
Help build a strong regional talent pipeline through consistent candidate evaluation and a professional interview experience.
Employee Onboarding
Coordinate onboarding for new hires throughout the region, providing a structured, welcoming, and consistent experience.
Partner with Human Resources and leadership to track onboarding milestones and guide incoming team members.
Develop and maintain onboarding materials and checklists aligned with Folio's standards.
New Client Onboarding
Lead onboarding for new client communities, ensuring a smooth transition to Folio's management platform and service model.
Serve as the primary point of contact for new associations during onboarding, building trust and establishing clear expectations.
Coordinate setup in CINC and other platforms, including accurate data entry, document collection, and system configuration.
Developer Transitions
Oversee community transitions from developer control to association control in accordance with applicable requirements under Florida Statutes Chapters 718 and 720.
Coordinate the collection and organization of statutory documents, financial records, vendor contracts, and operational information.
Facilitate turnover meetings, coordinate with legal counsel as needed, and track transition milestones to ensure timely and accurate completion.
Maintain detailed transition documentation using Folio's established tools and processes.
Required
Active Florida Community Association Manager (CAM) license in good standing.
At least five years of community association management experience, including demonstrated success in a senior or supervisory role.
In-depth working knowledge of Florida Statutes Chapter 718 (Condominiums) and Chapter 720 (Homeowners' Associations).
Professional fluency in English and Spanish, with the ability to communicate effectively with residents, board members, and other stakeholders in both languages.
Demonstrated ability to assume responsibility for unfamiliar portfolios quickly and manage communities with minimal transition time.
Excellent organizational, communication, and time management skills.
Proven ability to manage competing priorities and deadlines in a high-volume environment.
Preferred
Proficiency in CINC Portal, including setup, navigation, and daily operations.
Familiarity with SharePoint, Vive for vendor and certificate of insurance management, and related association management technologies.
Experience managing or supporting developer-to-association transitions.
Experience in a regional role or managing multiple communities.
Experience conducting interviews or supporting hiring decisions.
Core Competencies
Leadership: Builds credibility and influences others without relying on direct authority.
Collaboration: Demonstrates emotional intelligence and a team-oriented approach.
Adaptability: Responds confidently and resourcefully to new communities, situations, and priorities.
Accuracy: Maintains attention to detail and a strong commitment to compliance.
Problem-Solving: Anticipates needs, exercises sound judgment, and takes timely action.
Communication: Communicates professionally across written, verbal, and digital channels.
Talent Assessment: Evaluates candidates thoughtfully and makes sound hiring recommendations.
Cultural Awareness: Works effectively and respectfully with the diverse communities served throughout South Florida.
