Supervise all employees providing MH/DD/SAS services in the region.
Provide leadership and support to management and frontline staff.
Establish relationships with federal, state, and local authorities.
Ensure compliance with all applicable laws and standards.
Assist with audits and accreditation processes.
Monitor service quality and drive continuous improvement initiatives.
Promote a positive working environment that fosters employee engagement.
Benefits
Opportunity for professional growth and development.
Engagement in strategic initiatives and organizational growth.
Supportive work environment focused on high-quality service delivery.
Full Job Description
Location: Asheville, Forest City, or Morganton, NC (On-site) Reports To: Chief Executive Officer
Position Summary
Universal MH/DD/SAS is seeking a dedicated and experienced Regional Director - Western Region to provide leadership, operational oversight, and supervision for all MH/DD/SAS services within the Western Region. This position is responsible for the direct and indirect supervision of employees involved in service delivery and ensuring that all programs operate in compliance with federal, state, local, and accreditation standards.
This is not a remote position. The selected candidate must be available to work from one of our Western Region offices located in Asheville, Forest City, or Morganton and travel within the region as needed.
Essential Responsibilities
Directly and indirectly supervise all employees involved in providing MH/DD/SAS services within the assigned region.
Provide leadership, support, and guidance to management and frontline staff.
Establish and maintain effective working relationships with federal, state, and local authorities.
Ensure all client records meet federal, state, local, and accreditation standards.
Maintain compliance with all applicable laws, regulations, organizational policies, and service requirements.
Assist with audits, monitoring activities, and accreditation reviews/processes.
Monitor service quality and support continuous quality improvement initiatives.
Attend staff, leadership, corporate, and other meetings as assigned by the Chief Executive Officer.
Collaborate with executive leadership to support strategic initiatives and organizational growth.
Promote a positive working environment that supports employee engagement, accountability, and high-quality service delivery.
Ensure confidentiality and security of employee and client information.
Perform additional duties as assigned.
Qualifications
Qualified Professional (Intellectual/Developmental Disabilities) shall meet the minimum qualifications for a Qualified Professional in accordance with 10A NCAC 27G .0104 and possess the knowledge, skills, and abilities necessary to provide leadership and oversight of MH/DD/SAS services
a. Hold a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession; or be a Registered Nurse licensed to practice in the State of North Carolina by the North Carolina Board of Nursing with four (4) years of full-time accumulated MH/DD/SAS experience with the population served.
b. Be a graduate of a college or university with a Master's degree in a human services field and have one (1) year of full-time accumulated MH/DD/SAS experience with the population served; or be a substance abuse professional with one (1) year of full-time post-graduate supervised experience in alcoholism and drug abuse counseling; or
c. a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, accumulated MH/DD/SAS experience with the population served; or
d. a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, accumulated MH/DD/SAS experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
Demonstrated leadership and supervisory experience in MH/DD/SAS, behavioral health, healthcare, or human services
Strong knowledge of state and federal regulations, accreditation standards, and quality management practices
Excellent communication, organizational, and problem-solving skills.
Valid North Carolina driver's license and reliable transportation.
Additional Requirements
Occasional travel to other Universal office locations is required.
Ability to effectively manage multiple priorities and lead teams across a multi-office region.
Commitment to providing high-quality services and supporting Universal's mission and values.
