The Regional Clinical Advisor (RCA) provides relevant and timely clinical and technical expertise cross-functionally at Kestra to meet business objectives. The RCA supports regional market development, medical education, and training activities. They serve as the regional customer and field technical resource and provide expertise and leadership in the areas of customer education and clinical evidence interpretation. Responsible for developing key customer relationships and serving as the primary contact based on region-specific needs.
ESSENTIAL DUTIES- Partner with Territory Managers and the Marketing/Training/Clinical/MedEd team to execute regional market development plans, including developing target accounts, educating referral sources, and supporting growth opportunities.
- Build and maintain relationships with regional key opinion leaders, physicians, and clinical champions to expand Kestra's presence and influence.
- Share regional market intelligence and competitive insights with Marketing and Training to inform strategy, messaging, and training.
- Stay current on publications and clinical evidence in the cardiac space to build awareness and drive adoption of Kestra therapies among prescribers and care teams.
- Support Territory Managers and Marketing/Training/MedEd team with critical customer meetings and activitiesServe as technical resource to customers and sales team for complex cases. Provide highly technical explanation of and demonstration of products to customers
- Support clinical and technical aspects of training programs for new hires and advanced education of existing team members to build competency and drive market adoption of Kestra therapies.
- Adhere to Pledge of Confidentiality
- Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case.
COMPETENCIES- Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement.
- Integrity: Commitment, accountability, and dedication to the highest ethical standards.
- Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service; team-oriented approach
- Action/Results: High energy, decisive planning, timely execution.
- Innovation: Generation of new ideas from original thinking
- Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
- Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations.
- Strong interpersonal skills with an ability to communicate with and assist clinicians providing care for patients.
- Interest and desire for life-long learning and continuous improvement.
- Market Development: Proactively identifies opportunities to expand awareness and adoption of Kestra therapies.
- Project management and ability to work with multiple co-occurring projects
QUALIFICATIONSEducation/Experience Required:- Bachelors degree
- 3+ years of clinical experience in electrophysiology, cardiology, nursing, and/or the medical device field
- Direct cardiac patient care experience - RN, RT, CVIS, Paramedic, CRM
- Experience in patient, clinician, and internal company education
- Proven examples in development and execution of clinical training programs
- Excellent presentation and public speaking skills; Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills
- Ability to understand and contribute to commercial goals within the assigned region and nationally
- Demonstrated ability to identify and develop new market opportunities, relationships, and clinical champions
- Valid driver's license in state of residence with a satisfactory driving record
- Post-offer, must be able to achieve credentialing for hospital system entry including, but not limited to:
- Documentation of vaccination and immunization status
- Passing of a background check
- Passing of a drug screening test
- Reviewing and agreeing to hospital policies and procedures
- Completing online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety
Preferred:- Bachelors degree, specifically in nursing, sciences, or engineering
- Knowledge of MS Office, Excel, PowerPoint, MS Teams
- Experience working in sales, market development, or a sales support role
SUPERVISORY RESPONSIBILITIESWORK ENVIRONMENT- Ability to consistently and effectively perform work in a remote capacity
- Variable conditions during travel
- Minimal noise volume typical to an office or hospital environment
- Possible environmental exposure to infectious disease (hospital and clinic settings)
- Extended hours when needed.
- Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.
PHYSICAL DEMANDS- Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage.
- Frequent stationary position, often standing or sitting for prolonged periods of time.
- Frequent computer use
- Frequent phone and other business machine use
- Occasional bending and stooping
- Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle.
TRAVEL- Frequent domestic travel by car/and or air required, at times more than 90%.
OTHER DUTIESThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
BENEFITS:Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.
Pay equity is an important part of Kestra's Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.
Salary: Annualized at $120,000 - $133,000 plus bonus. Depending on experience.
