Works with Condominium (condo) and/or Homeowner Association (HOA) boards to identify strategic operational priorities and create a cohesive plan for execution.
Organizes annual meetings for Owners, including preparation of notices, agendas and related documents.
Oversee and/or manage day-to-day property operations directly or, if applicable, through on-site staff.
Prepares and presents budgets for effective property management. Tracks expenses and provide explanations for variances.
Negotiates and oversee contracts executed on behalf of the Condominium and/or Homeowner Association.
Performs site visits on a regular basis, identifying maintenance, repair and enhancement opportunities to optimize property value and appeal.
Initiates maintenance and repair projects, balancing Board priorities and budgets against quality and aesthetic considerations.
Maintains solid relationships with assigned Boards to ensure continued and effective flow of information. Guides and assists Board members in the development of policies and procedures consistent with good professional practice and in understanding their roles and responsibilities.
Serves as the community manager for the portfolio developed through this position and is accountable for client retention, service quality, responsiveness and overall client satisfaction.
Develops new community association management business throughout the coastal markets of Delaware and Maryland.
Build and maintain relationships with Board members, developers, industry partners, vendors, attorneys, accountants and other referral sources to generate qualified business opportunities.
Represents WPM at local industry events, networking functions, association meetings and other business development opportunities within the assigned market.
Identifies prospective clients, develops and maintains a business development pipeline, participates in proposal development, conducts prospect meetings and presentations, and supports contract negotiations through closing.
Maintain regular communication with the President, Association Real Estate regarding business development activity, pipeline, market opportunities, competitive intelligence and progress toward established growth goals.
Coordinates with the President, Association Real Estate on business development strategy, pricing, proposals and pursuit of strategic opportunities, while reporting to the Director of Operations for day-to-day management operations, portfolio performance and internal procedures.
Works collaboratively with WPM's operational and support teams to ensure new clients transition successfully from business development through onboarding and ongoing management.
May be required to be on call and responding to telephone calls at night, on weekends and on holidays.
Performs other duties as assigned, within reason and relevance to the job
What We're Looking For
Ability to review building and property conditions and identify areas requiring correction.
Excellent time management and prioritization skills, including the ability to balance portfolio management responsibilities with business development activities.
Excellent written and verbal communication skills with clients, prospects, owners and staff at all levels in the organization.
Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
Strong relationship-building, networking, presentation and consultative sales skills.
Demonstrated ability to identify business opportunities, develop relationships and convert prospects into long-term management clients.
Ability to work independently in a regional market while maintaining strong communication and accountability with WPM leadership.
Basic understanding of construction and repair tasks for property maintenance and construction.
Proven attention to detail.
Demonstrated ability to lead teams and facilitate discussions.
Working knowledge of Microsoft Office Suite
Ability to quickly learn new technology and computer applications.
Certification as Certified Manager of Community Associations (CMCA®) required.
Association Management Specialist (AMS®) certification preferred; Professional Community Association Manager (PCAM®) designation strongly preferred.
Qualifications
High School Diploma or Equivalent; college coursework or degree in business administration, real estate, management or a related field preferred.
Minimum five years' experience in condominium and homeowner association management, with demonstrated experience managing complex community association portfolios.
Experience with budgeting and financial management for an organization.
Prior business development, client acquisition, proposal presentation or relationship-based sales experience strongly preferred.
Knowledge of the Eastern Shore/Ocean City and Delaware community association markets and an established local professional network preferred.
Physical & Environmental Conditions
Work requires no unusual demand for physical effort
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting or training rooms, conference halls or commercial vehicles e.g., use of safe workplace practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations
Regular regional travel throughout the Eastern Shore, Ocean City and Delaware markets is required for client meetings, site visits, networking events and business development activities.
