Job DescriptionJob OverviewThe Manager, Regional Asset Protection Technology supports stores, field teams, and Asset Protection leaders within an assigned region by managing, maintaining, and improving Asset Protection technology solutions and operational processes. Guided by service and anticipation, this role serves as the primary regional liaison for AP technology initiatives, supporting the deployment, troubleshooting, maintenance, and optimization of technology solutions that strengthen Asset Protection effectiveness and operational performance.
The Manager, Regional AP Technology partners closely with the Senior Manager, AP Technology, Division Asset Protection Directors, store leadership, Macy's Technology, vendors, and cross-functional business partners to ensure AP technology solutions remain reliable, effective, and aligned with operational needs. This role coordinates work orders, technology repairs, maintenance activities, local project execution, budgeting support, and vendor engagement across the region. Success requires strong relationship-building, project coordination, operational problem-solving, and technology support capabilities.
What You Will Do- Serve as the primary regional contact for Asset Protection technology solutions supporting stores and field teams within an assigned territory.
- Support the implementation, adoption, and ongoing operation of Asset Protection technologies, including video management systems, RFID solutions, investigative technologies, exception reporting tools, and related platforms.
- Manage and monitor technology-related work orders, service requests, and repair activities to ensure timely resolution and minimal operational disruption.
- Coordinate technology maintenance and repair activities with vendors, Macy's Technology teams, store leadership, and Asset Protection partners.
- Troubleshoot technology issues and partner with Technology teams and vendors to identify root causes and implement effective solutions.
- Conduct store visits and field assessments to evaluate technology performance, identify opportunities for improvement, and ensure operational standards are maintained.
- Partner with Division Asset Protection Directors and field leaders to prioritize technology needs and support regional operational objectives.
- Support regional technology budgeting processes by tracking expenses, monitoring project costs, and assisting with budget planning activities.
- Coordinate local technology projects, installations, upgrades, pilot programs, and equipment replacement initiatives across the region.
- Assist with proof-of-concept testing and pilot evaluations by gathering feedback, documenting results, and supporting implementation planning.
- Monitor technology performance and operational issues to identify recurring trends, risks, and enhancement opportunities.
- Provide guidance and support to store and field teams regarding technology functionality, troubleshooting, and operational best practices.
- Partner with vendors to coordinate service delivery, installations, repairs, inspections, and ongoing maintenance activities.
- Support technology-related training efforts and reinforce adoption of new tools, processes, and capabilities.
- Maintain accurate records related to technology assets, work orders, repairs, project status, and budget expenditures.
- Support risk assessments, operational reviews, and compliance initiatives associated with AP technology solutions.
- Communicate project updates, repair status, operational challenges, and technology recommendations to regional and corporate leadership.
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will NeedAsset Protection Technology: Knowledge of Asset Protection technologies, including video management systems, RFID solutions, investigative platforms, exception reporting tools, and related operational technologies.
Technology Troubleshooting: Ability to diagnose operational and technology issues, identify root causes, and coordinate effective resolutions with technical teams and vendors.
Vendor Management: Experience working with external vendors, service providers, installers, and maintenance partners to ensure quality service and accountability.
Project Coordination: Ability to manage multiple initiatives simultaneously while coordinating resources, timelines, stakeholders, and project deliverables.
Operational Support: Strong understanding of store operations and Asset Protection processes with the ability to align technology solutions to business needs.
Budget Administration: Ability to monitor spending, track expenses, support forecasting activities, and assist with regional budget management.
Relationship Building: Ability to develop productive partnerships with store leaders, field teams, vendors, Technology partners, and Asset Protection leadership.
Communication: Strong written and verbal communication skills with the ability to communicate effectively across multiple organizational levels.
Organization and Prioritization: Ability to manage competing priorities, track multiple work streams, and maintain strong attention to detail.
Change Management: Ability to support implementation efforts, user adoption, training initiatives, and operational transitions.
Problem-Solving: Demonstrated ability to assess situations, develop practical solutions, and drive successful outcomes.
Adaptability and Initiative: Self-starter who thrives in a fast-paced environment and effectively responds to changing priorities and business needs.
Integrity and Professionalism: Commitment to exemplifying the highest standards of ethics, confidentiality, and professional conduct.
Who You Are- Bachelor's degree in Business Administration, Criminal Justice, Asset Protection, Information Systems, Technology Management, Operations, or a related field preferred; equivalent work experience will also be considered.
- 3+ years of experience in Asset Protection, retail operations, technology support, systems administration, project coordination, or a related discipline.
- Experience supporting technology deployments, operational projects, maintenance programs, or field support activities preferred.
- Knowledge of retail technology, video systems, RFID technology, security systems, investigative technologies, or related operational platforms preferred.
- Experience managing vendors, service providers, maintenance requests, or operational support functions.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to manage multiple priorities while supporting stores and field organizations across a large geographic region.
- Strong interpersonal skills with the ability to influence and collaborate across multiple levels of the organization.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
- Regularly required to sit, talk, hear, and use hands/fingers to operate computer systems and technology. Frequently required to travel, move about store and operational environments, and inspect technology installations. Requires close vision.
- Able to work a flexible schedule based on department and company needs, including overnight travel and occasional weekend support as required.
What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
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