Schedule: Full time
Shift:Day (United States of America)
Address:6061 S Willow Dr
City:Greenwood Village
State:Colorado
Postal Code:80111
Job Description:- Directs operational oversight of all Consumer Access services to ensure consumer-centric, results-oriented performance.
- Provides strategic leadership for patient registration, quality assurance, time of service collections, and consumer services across multiple departments.
- Collaborates with pre-access and revenue cycle leaders to align departmental goals with organizational initiatives.
- Assesses and understands business processes of the Revenue Cycle, pursuing solutions to optimize efficiency.
- Attends and facilitates leadership meetings, ensuring effective communication of Consumer Access processes.
- Provides direction to direct reports, ensuring consistent achievement of Revenue Cycle performance metrics.
- Ensures compliance with team protocols to minimize avoidable denials and accuracy of Consumer Access functions.
- Monitors staffing levels to maintain performance and meet budgetary constraints.
- Develops strategies to maximize accuracy of patient responsibility estimation and increase upfront collections.
- Supports Executive leadership in developing departmental strategic plans and operational plans.
- Responds to changes and proactively investigates process and performance strategies to drive improvement.
- Ensures full effort of consumer-centric focus by providing excellent customer service and addressing complaints.
- Other duties as assigned.
Knowledge, Skills, and Abilities:- Must have a command of current medical terminology and significant experience with standard office equipment and computer office automation applications (i.e. MS Word, Excel, Power Point, and Outlook etc.) [Required]
- Must have advanced knowledge of, and experience with, registration and scheduling processes and software modules supporting these functions [Required]
- Strong organization and leadership skills and results-oriented; Proficient in time management with superior prioritization skills [Required]
- Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff [Required]
- Ability to work in a matrix-management environment to achieve organizational goals [Required]
- Maintain a detail-level working knowledge of Government, State and Federal regulations and requirements, as well as contractual authorization/pre-certification guidelines/requirements. This includes maintaining a current knowledge and understanding of the following organizations, publications, bulletins and memorandums: Medicare Part A & B, Agency for Health Care Administration, Federal Register HCFA Notices and Updates, State Medicaid Program, Fair Debt & Collection Act Consumer Credit Act, Hospital HMO/PPO Contractual authorization/pre-certification guidelines/requirements, CMS, EMTALA, and HIPAA [Required]
- Inspires high performance and fosters a climate of collaboration and coaches effectively [Required]
- Initiates creative approaches to solving problems or tapping potential [Required]
- Must be able to read, write and speak conversational English [Required]
- Ability to follow complex instructions and procedures, with a close attention to detail [Required]
- Advanced understanding of insurance knowledge and benefits and hospital electronic medical report (EMR) system [Required]
- Working intermediate knowledge of patient accounting systems as well as back-end front-end revenue cycle functions and processes [Preferred]
- Bilingual - English/Spanish [Preferred]
Education:- Bachelor's [Required]
- Master's [Preferred]
Field of Study:- in Health Services Administration, Business Administration, or related field
Work Experience:- 3+ years related experience [Required]
- 5+ years related experience [Required]
- 7+ patient access/patient financial services or related area [Preferred]
Licenses and Certifications:- Certified Healthcare Access Manager (CHAM) [Preferred]
- Certified Manager of Patient Accounts (CMPA) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
- Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$126,796.80 - $235,851.20
