Job Summary:Deliver stellar client service on behalf of Thomas J. Henry Injury Attorneys while adhering to the highest ethical standards. The receptionist meets with new, prospective and regular clients, then patches out calls to the attorneys or other departments for the best next course of action. Assign call-backs to the appropriate legal team and update any information provided by our clients.
Essential Job Functions:- Answers and screens inquiry calls and emails from both prospective clients and regular clients.
- Directing, transferring call to attorneys, paralegals, and staff.
- Respects client dignity and confidentiality.
- Maintains security by following procedures.
- Maintains safe and clean work area by complying with procedures, rules, and regulations.
- Maintains continuity by documenting and communicating actions, irregularities, and continuing needs in system.
- Contributes to team effort by accomplishing related results as needed.
- Various projects and duties as assigned.
Competencies:- Possess strong initiative
- Strong business acumen
- Detail-oriented
- Effective communication skills
- Customer service
- Emotional intelligence
- High energy motivator
- Multi-tasking, time management, and the ability to organize and prioritize work.
- Proficient in English language
Education & Experience:- High school diploma or GED required
- Previous customer service experience preferred.
- Ability to abide by confidentiality requirements when working with sensitive information, results, and communications required.
- Proficient in Microsoft Office (Word, Excel and PowerPoint).
If you are looking for the opportunity to make the most of your experience, talents and work ethic, we have the cases, reputation, and resources to make your goals a reality.
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