Position Summary
Demonstrate the science. Drive adoption. Expand the impact.
At Waters, Reagent Technical Sales Specialists are critical to driving consumables growth by combining deep reagent expertise with customer insight and workflow optimization. Operating at the intersection of science and commercial execution, you enable customers to maximize the value of their instruments while accelerating reagent pull-through and long-term adoption.
This role goes beyond product support. It requires the ability to identify workflow gaps, uncover expansion opportunities, and position reagents as essential components of the overall solution. You will partner closely with Account Managers and Instrument Specialists to influence customer behavior, improve utilization and deliver sustainable revenue growth.
This is a high-impact role where technical expertise, customer engagement, and commercial awareness directly contribute to recurring revenue and territory performance.
Role Purpose
As part of the Waters Biosciences division, drive recurring reagent revenue and consumables growth by providing technical expertise, optimizing customer workflows, and expanding product adoption across the installed base.
Key Responsibilities
Technical Leadership & Customer Engagement
Provide deep technical expertise in reagents and consumables applications
Deliver scientific consultation to support customer workflows and outcomes
Act as a trusted advisor to laboratory stakeholders
Educate customers on best practices to maximize reagent utilization
Workflow Optimization & Adoption
Identify workflow gaps and opportunities for expansion
Optimize utilization of reagents within existing customer processes
Support assay development and application-specific needs
Improve adoption through targeted technical engagement
Revenue Growth & Opportunity Development
Drive consumables pull-through and recurring reagent revenue
Identify and develop cross-selling opportunities across the portfolio
Partner with Account Managers to align on territory growth strategies
Expand usage within existing accounts to increase share of wallet
Customer Retention & Value Expansion
Strengthen customer relationships through ongoing technical support
Improve retention by reinforcing value and outcomes
Increase customer reliance on Waters reagents and solutions
Support long-term account growth through consistent engagement
Cross-Functional Collaboration
Partner closely with Account Managers and Instrument TSS specialists
Collaborate with applications, service, and marketing teams
Contribute to coordinated, high-value customer engagement strategies
Support a unified, team-based selling approach
What Success Looks Like
Increases recurring reagent and consumables revenue
Expands customer utilization across assays and workflows
Drives consistent consumables pull-through
Improves workflow adoption and optimization
Strengthens customer retention and long-term loyalty
Supports overall territory growth through partnership and execution
Qualifications & Experience
Required
Bachelor’s degree in life sciences or related scientific field
Strong customer-facing communication and presentation skills
Experience in scientific, technical sales, applications, or laboratory roles
Ability to translate technical knowledge into practical customer value
Willingness to travel within assigned territory
Preferred
Experience with reagents and consumables product lines
Background in flow cytometry or related applications
Experience supporting laboratory workflows or assay development
Exposure to commercial sales environments or account support roles
Familiarity with CRM tools and structured sales processes
Work Environment & Travel
Why Waters
Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex challenges.
As part of Waters, you will:
Work with a differentiated and growing consumables portfolio
Partner with commercial and scientific experts across disciplines
Engage directly with customers to influence outcomes
Drive meaningful, recurring business impact
Who Thrives in This Role
Technical experts passionate about customer impact and adoption
Individuals who enjoy influencing behavior and driving utilization
Professionals who combine scientific depth with commercial awareness
Problem solvers focused on workflow improvement and growth
Collaborative partners who elevate team success
Who This Role Is Not For
Individuals seeking purely transactional or non-customer-facing roles
Those uncomfortable with revenue accountability and growth targets
Candidates who rely on reactive vs. proactive engagement
Individuals who prefer narrow technical scope without business impact
Required Skills
Optional Skills
.
Primary Work LocationUSA CA - Milpitas 135
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
$95,600.00 - $153,000.00 USD Annual
