Quality SpecialistForest Park, IL | Duraco Specialty Tapes and Liners
Duraco Specialty Tapes and Liners is looking for a Quality Specialist to join our Forest Park team. In this role, you'll take ownership of our site's Quality Claim Process while partnering closely with Operations, Production, Engineering, Supply Chain, Customer Service, and Quality to improve product and process performance.
This isn't a role where you'll simply identify quality issues. You'll help solve them.
Job Title: Quality Specialist
Location: Forest Park, IL
Business Unit: Duraco Specialty Tapes and Liners
FLSA Status: Salary
Reporting to: Senior Quality & Technical Excellence Manager
Department: Quality
Direct Reports: No
Effective Date: October 2026
SummaryThe Quality Specialist is the site owner of our Quality Claims process while also supporting manufacturing operations to ensure products and processes consistently meet customer requirements and internal quality standards. The position performs and coordinates product inspections and testing, investigates nonconforming material and customer complaints, supports root-cause analysis and corrective actions, manages quality documentation and specifications, and participates in material and product qualifications. Working closely with Operations, Production, Engineering, Supply Chain, and Customer Service, the Quality Specialist uses quality data and hands-on problem solving to reduce defects, scrap, rework, and customer complaints while supporting continuous improvement throughout the manufacturing process.
Responsibilities- Resolve customer claims from Opened to Closed, working each through Infor (QC Status workflow) and communicating with internal stakeholders and customers.
- Lead root cause investigation with multifunctional teams relevant to customer claims, utilizing tools such as DOE, Pareto, and 8D. Determine, document, communicate and validate effectiveness of corrective actions.
- Manage returned/non-conforming material in the QC Aisle; process customer returns, inspect and disposition material, communicate with customer service on return to sender items and work with production and engineering to disposition in-process on-hold material.
- Host monthly CAPA meetings for site's key stakeholders to review quality performance and assign CAPA ownership as needed. This includes facilitating meetings, analyzing monthly data, and preparing a monthly report of performance and ongoing CAPA activities.
- Support internal and external audit activities, acting as main facilitator for customer audits.
- Coordinate testing requests with lab technicians, develop test plans and establish priorities.
- Prepare technical reports and host read-out sessions on relevant activities.
- Perform pre-shipment or in-process inspections as needed.
- Participate in cross-functional teams to work on issues or continuous improvement opportunities.
- And other responsibilities assigned
Experience- Minimum 3-5 years of quality experience in a manufacturing environment.
- Experience with customer qualifications, and validation testing.
- Knowledge of Lean Manufacturing or Six Sigma methodologies.
- Experience monitoring quality metrics, KPIs and reporting.
Preferred- Prior experience with technical service or manufacturing environment
- Experience with PPAPs
- Experience with adhesives, coatings, films, or converting industries
- Experience with ISO 9001 Quality Management Systems.
Skills- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Root cause analysis and corrective action development
- Ability to effectively interface with manufacturing, quality, technical, and management teams.
- Strong organizational skills and attention to detail.
- Strong project management and organization skills with the ability to manage multiple priorities.
- Outstanding personal integrity and ethics
- Self-starter, motivated, team focused, and results driven
What We Offer at DuracoMedical, Dental, and Vision Insurance
Employer paid life and disability insurance
Paid time off and paid holidays
401k with employer match
Additional voluntary benefit offerings
Opportunities for skill development, cross-training, and career advancement
Competitive pay
Compensation range for this position is between $73,000 - $100,000 depending on skillset and qualifications.
Pay Range: $73,000 - $100,000 per year
