Job DescriptionWarby Parker is searching for a top-notch Quality Manager to manage our daily quality-control operations and partners-and work to maintain and improve the overall quality of our products. This person, who will report to our Director of Manufacturing & Fulfillment, will play a critical role in identifying opportunities to improve internal breakage metrics and implement sustainable solutions that will stand the test of time as we continue to scale our operation. With a dotted line to the Director of Optical Services and Quality, you will play an integral role in ensuring that our HQ partners are aware of and supporting all quality-related initiatives at our optical labs. Our ideal candidate has an optical manufacturing background, with experience in quality management systems and/or continuous improvement efforts. Sound like you? Read on.
What you'll do:- Serve as a quality and optical subject-matter expert for internal and external partners
- Oversee key production milestones and work with supervisors on corrective action plans if those milestones are missed
- Create a robust, scalable training program for all quality processes to ensure we continue to deliver best-in-class quality to our customers while hitting our internal breakage targets and mitigating unnecessary costs
- Measure key metrics against our internal quality standards, develop scorecards, and implement continuous improvement efforts focused on quality
- Work with our Research team to create production process solutions that fail-proof our operations
- Work with the Supply Chain team to ensure on-time deliveries do not occur at the cost of quality, and also that quality does not hinder on-time deliveries
- Train, coach, and develop a team of quality-minded associates, teaching quality control processes and procedures and ensuring that quality is a top priority for all employees
Who you are:- Equipped with 5 years of experience within optical dispensing and/or manufacturing - New York-licensed dispensing optician preferred or the equivalent experience as a licensed dispensing optician and willing to obtain a NY license
- Knowledgeable of quality standards and management, preferably within the manufacturing space
- Adept at Excel
- A self-starter who's comfortable thinking-and working-both strategically and tactically (no hand-holding necessary!)
- A team player who collaborates well across different job functions and teams
- Excited to work at a fast-paced, high-growth company with a no-task-is-too-small attitude
- Extremely organized and attentive to detail (almost-almost!-to a fault)
In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.
For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.
Some benefits of working at Warby Parker for full-time employees:- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave1
- Paid Holidays1
- Vacation days per year1
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- And more (just ask!)
Some benefits of working at Warby Parker for part-time employees:- Employee Assistance Program (EAP)
- Employee Stock Purchase Plan
- Free eyewear
- Paid sick leave2
- And more (just ask!)
