Job Summary

The Quality Manager is responsible for leading a team to develop, implement, and improve quality control processes in alignment with ISO9001:2015. This role involves managing the post-shipment support process and leading a team to identify, recommend, and implement solutions to continually enhance quality performance, focusing on reducing the cost of poor quality and improving customer experience.

Principal Duties and Responsibilities

• Lead organizational ISO9001:2015 compliance and maintain the Quality System by developing, implementing, and improving standard processes.
• Oversee and meticulously document quality control processes and procedures.
• Define the quality direction for both business and manufacturing processes and implement comprehensive strategies to achieve organizational quality objectives.
• Identify opportunities to develop new processes and capabilities to reduce costs associated with warranty, scrap, and rework.
• Develop and implement standards for business processes to ensure product conformance and reduce non-conformance.
• Develop and implement Quality Control Plans across the multidisciplinary aspect of our manufacturing processes.
• Lead a team to develop, maintain, and improve quality processes that optimize safety, quality, delivery, and cost.
• Champion continuous improvement and develop the team to support root cause analysis and problem-solving based on data analysis and statistics.
• Collaborate with project management, sales, and design engineering departments to define inspection and test plans to meet committed specifications.
• Prepare product and process reports by collecting, analyzing, and summarizing information and trends to influence and set business strategy.
• Establish and lead processes to identify and rectify non-conformance of products or processes, allocating resources accordingly to achieve business objectives.
• Provide infrastructure and processes to support and address customer complaints, implementing corrective actions to prevent recurrence.
• Contribute to vendor component qualification and corrective actions to ensure purchased parts, in-process samples, and finished products meet established testing and inspection standards.
• Manage business change control processes to structure, monitor, and verify proper implementation.
• Ensure compliance with established industry safety, design standards, and guidelines.
• Perform quality activities in compliance with company and manufacturing standards, engineering principles, customer requirements, and related specifications.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Data analysis, statistical control and processes creation/development.
• Ability to read, interpret, and understand technical engineering drawings and symbols (e.g., blueprints and GD&T).
• Monitoring and assessing performance to make improvements or take corrective action.
• Strong judgment and decision-making skills, considering the relative costs and benefits of potential actions.
• Project management skills and experience with tools.
• Experience with manufacturing processes such as welding, milling, turning, and machine assembly.
• Proficiency in Microsoft Office Suite and ERP programs (e.g., Microsoft Word, Excel, Outlook, SharePoint, SAP).
• Strong root cause analysis and problem-solving skills.
• Must have strong interpersonal communications skills

EDUCATION AND EXPERIENCE

• Bachelor's degree in an Engineering discipline and minimum 5+ years' Quality Management experience in a ISO9001:2015 compliant manufacturing environment.
• Six Sigma Certified as a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to sit and use hands, fingers, handle or feel, talk, see, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move occasionally lift office products and supplies, up to twenty-five pounds. Use of the appropriate PPE is required.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a manufacturing professional office environment. The employee can be exposed to fumes or airborne particles, moving mechanical parts, vibration, and loud noise level while on the production floor.

The noise level in the office work environment is usually moderate.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Anticipated salary range for this position: $97,000/yr. to $134,860/yr. The anticipated salary range is what we believe to be the likely base salary range for this position at the time of posting. Actual salary for this position will depend on relevant qualifications, skills, and experience.