Job DescriptionPOSITION SUMMARY The Quality Manager leads the Service Supply Organization quality function, establishing process discipline, ISO 9001:2015 compliance, and continuous quality improvement. This role supervises quality staff, manages the complete non-conformity process, owns the Quality Management System, and drives cross-functional accountability for quality outcomes
- RESPONSIBILITIES:
- Manage the complete non-conformity process, including investigation, root cause documentation, corrective action, and closure verification; establish metrics and trending
- Lead cross-functional process improvement initiatives to reduce quality costs and cycle time
- Manage quality metrics, KPIs, and reporting to leadership; establish quality performance targets
- Coordinate with Manufacturing Engineering on process capability studies and design improvements
- Supervise quality staff; ensure technical competency and adherence to QMS standards
- Create and maintain documents critical to the Quality Management System, including process documentation, version control, and training materials
- Manage the Document Control process, including creation, control, and retention in accordance with ISO 9001:2015
- Perform internal audits of all processes established within the QMS and develop appropriate documented information per ISO 9001:2015 requirements
- Manage the Training process, including training records for QMS-related documents and staff competency tracking
- Attend and/or host Management Review Meetings in accordance with ISO 9001:2015 and establish continuous improvement actions
- Work directly with various departments to establish and continually improve processes and customer satisfaction
- Perform other duties as assigned
QualificationsREQUIRED SKILLS & COMPETENCIES: - Excellent verbal and written communication as well as strong computer, organizational, and project management skills
- Demonstrated ability to drive process improvement and manage change across teams.
- Strong technical writing skills.
- Proficient in all MS Office programs. Experience in SharePoint, Adobe, and SAP a plus.
- Ability to engage shop floor and cross-functional stakeholders on process discipline.
EDUCATION & EXPERIENCE: - A minimum of 7 years of experience with a company that utilized an ISO 9001 Quality
Management System, other recognized QMS, and/or operated with a strong standard process methodology.
- Bachelor's degree preferred. Related experience will be considered in lieu of formal degree.
OTHER REQUIREMENTS: - Physical presence in our offices, as well as manufacturing and distribution center locations is
required.
- LOCATIONS: New Berlin, WI, & Watertown, WI (will potentially move between locations day to
day)
Additional InformationBenefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
