Quality Manager

The Quality Manager will champion, support, and lead quality improvement initiatives that are data-driven, technical, and preventive in nature. This role plays a key part in monitoring the performance of quality systems and driving continual improvement in line with strategic quality goals. The Quality Manager works cross-functionally to ensure customer requirements are fully understood, met, and exceeded, while proactively identifying how these expectations evolve over time. A strong focus will be placed on statistical analysis, root cause investigation, and implementation of preventive solutions. This role contributes directly to developing and reinforcing a customer-focused and quality-driven culture #LI-RH1 A Day in the Life • Ensure that the components of the Quality System are in place, maintained, and effective. • Lead the application of quality tools, statistical methods, and process controls to reduce variation and improve product and process performance. • Act as a customer advocate, ensuring voice-of-customer feedback is translated into actionable improvements. • Drive and lead nonconformance and root cause investigations using structured methodologies. • Own the disposition process for nonconforming materials and associated decision-making. • Authorize credits for non-conforming products at customer locations (small to moderate financial impact). • Identify improvement opportunities through data analysis and partner with site teams to implement technical solutions. • Coordinate and manage customer visits, audits, and quality-related communications. • Respond to customer surveys, complaints, and inquiries with professionalism and urgency. • Collaborate with corporate quality and other site quality professionals to implement site-level quality initiatives aligned with broader corporate goals. • Provide leadership and technical guidance to site quality teams and lab technicians. • Work with front-line supervisors to enhance quality ownership and improve team engagement. • Contribute to the strategic development and deployment of quality goals and KPIs. You Bring This Value Minimum Qualifications: • High School Diploma or GED required; Bachelor's degree preferred • 5+ years of quality experience • Technical leadership and supervisory responsibilities • Strong foundation in quality methodologies, statistical techniques, and problem-solving tools (8D, FMEA, Fishbone, 5 Whys) • Certified Quality Engineer (CQE) or Six Sigma Green Belt preferred • Excellent Computer Skills (Excel, Word, Statistical), and data analysis tools • Demonstrated ability to influence cross-functional teams and interface effectively with all levels of the organization • Excellent interpersonal, communication, and leadership skills Preferred Qualifications: • Experience with ISO What We Offer Why LyondellBasell? 🛡 Safety First: We're a safety-driven organization where your well-being is our top priority. Grow With Us: We're passionate about your personal and professional development. Many of our Supervisors and Managers began their journey at the plant level-your growth is our success! 💡 Innovate Together: Collaborate with a dynamic team to create smart, forward-thinking solutions that make a real impact. Great compensation package: Dental, Vision and Employee Assistance Program 401(k) Plan with Company Match of 6% Retirement (Pension) Plan Flexible Spending Accounts Life, AD&D and LTD Insurance Employee Stock Purchase Plan Vacation and Holidays Educational Assistance Competencies Drive Innovation Technical Skills Grow Capabilities Promote Inclusion Motivational Fit Build Partnerships Deliver Results Learn more about our benefits: Benefits/Health & Welfare | LyondellBasell Stay Connected! • Visit our LYB Website • Follow us on LinkedIn and Instagram • Like us on Facebook • Subscribe to our YouTube channel