Quality Manager

Quality Manager

Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type: Onsite

Salary Range: $100,000.00 - $160,000.00 DOE

Location: Chatsworth, CA.

Job Summary

The Quality Manager provides hands-on leadership for all Quality Assurance and Quality Control activities within a printed circuit board manufacturing environment serving the medical and aerospace industries. This role is accountable for product quality, customer satisfaction, departmental staffing and priorities, and the effective implementation and continuous improvement of the site's Quality Management System in accordance with ISO 13485, AS9100, customer-specific requirements, and other applicable standards.

Working closely with Production, Engineering, Supply Chain, and other cross-functional partners, the Quality Manager leads structured problem-solving and corrective action initiatives, drives improvements in manufacturing processes and the cost of poor quality, and promotes a culture of quality, compliance, and accountability. As a visible and engaged leader on the manufacturing floor, this position develops the Quality team through ongoing coaching, mentoring, training, clear performance expectations, and practical guidance that strengthens employees' technical capabilities and problem-solving skills through a data-driven approach.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these essential functions.

Under minimal supervision, must be able to perform a variety of job duties including, but not limited to:

• Lead the implementation, maintenance, and continual improvement of the site's Quality Management System in accordance with ISO 13485, AS9100, customer requirements, and applicable regulatory and industry standards.
• Ensure quality procedures, work instructions, inspection criteria, records, and supporting documentation remain accurate, effective, and current.
• Monitor Quality Management System performance and communicate trends, risks, priorities, and improvement opportunities to site leadership.
• Support quality planning activities for new products, process changes, customer requirements, and manufacturing transfers.
• Lead structured root-cause analysis and corrective and preventive action activities using appropriate quality and problem-solving methodologies.
• Oversee the timely investigation, documentation, and closure of nonconformances, internal corrective actions, customer corrective actions, and supplier corrective actions.
• Ensure corrective actions address underlying causes, include appropriate verification of effectiveness, and prevent recurrence.
• Use data and quality metrics to identify adverse trends and drive measurable improvements in product and process quality.
• Lead efforts to reduce scrap, rework, returns, defects, and other contributors to the cost of poor quality.
• Lead the Material Review Board process and maintain an effective review cadence for the timely disposition of nonconforming materials by using the right tools and with a properly documented procedure that is followed.
• Ensure Returned Material Authorizations, Nonconformance Reports, customer complaints, and related quality records are investigated and resolved appropriately.
• Serve as a key quality contact for customers regarding product quality concerns, corrective actions, quality requirements, and improvement initiatives.
• Support product and process qualifications, first-article activities, and customer-specific quality documentation, as required.
• Maintain an appropriate sense of urgency when addressing customer concerns while ensuring responses are accurate, thorough, and supported by objective evidence.
• Develop and maintain the internal audit schedule and ensure identified findings are addressed effectively and on time.
• Plan and support supplier or vendor audits based on performance, risk, and business requirements.
• Lead or support customer, registrar, and regulatory audits, including preparation, coordination, response, and corrective action follow-up.
• Ensure audit findings and compliance concerns are communicated appropriately and resolved through documented action plans.
• Maintain readiness for customer and third-party audits by promoting consistent adherence to documented processes and quality requirements.
• Collaborate with Operations, Engineering, Supply Chain, Program Management, and other functions to resolve quality concerns and support business objectives with a sense of urgency.
• Participate in new product introduction, process development, change control, risk management, and continuous improvement activities.
• Recommend and implement improvements to manufacturing methods, equipment, inspection processes, operating procedures, and working conditions.
• Support the development and monitoring of departmental budgets, staffing plans, performance measures, and resource requirements.
• Follow all safety standards and procedures, including PPE requirements for a manufacturing environment.
• Maintain an organized, clean, and safe work area using safety standards and expectations
• Other duties as needed or assigned by management.

Supervisory Responsibilities

• Directly supervises non-exempt and exempt employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing cross training matrix and plan.

Required Skills

• Must have excellent written and verbal skills. Ability to read, analyze, and interpret general business information. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to manage and solve problems involving a few concrete variables in standardized and complex situations.
• Ability to read and interpret engineering drawings in accordance with GD&T standards.
• Strong knowledge of quality processes within a manufacturing environment.
• Proficiency in ERP systems and Microsoft Suite for tracking, reporting, and data management.
• Must have knowledge to apply complex use of databases/spreadsheets.
• Ability to complete the planning of workflow and meetings.
• Must have solid analytical skills and solution-driven thinking. Able to use large amounts of data to make strategic decisions.
• Ability to apply continuous improvement and lean principles to enhance efficiency and productivity.
• Experience with KPI tracking, performance metrics, and data analysis to support operational improvements.
• Prior leadership experience.

Preferred Skills

• Working knowledge of AS9100 quality standards and requirements.
• Knowledge of Lean Manufacturing and 5S practices.

• Root Cause Analysis, SPC, Lean Manufacturing, experience utilizing Minitab.
• Six Sigma Green belt or Black Belt Certified
• ASQ Certified Quality Engineer
• Experience in aerospace, semiconductor, medical and automotive industry

Education and Experience Requirements

• Bachelors (B.S.) degree in manufacturing engineering, or related field and seven (7) to ten (10) years experience in a regulated environment (ISO 9001, AS9100, and/or ISO 13485).
• Minimum of 7 + years of diversified and progressively responsible experience in small or medium-sized manufacturing shops.
• Experience managing ERP systems (e.g., Made-2-Manage).
• Experience with ISO 9000, AS9100, and/or ISO 13485 Standards.

Physical Requirements

• Frequent use of hands for handling equipment and tools.
• Ability to perform similar operations and tasks for 6-8 hours.
• Ability to sit and stand for 6 to 8 hours.
• Ability to safely lift up to 25 lbs. frequently
• Ability to safely lift, push and pull up to 50 lbs. occasionally.
• Ability to bend and reach for 6 to 8 hours.

Working Conditions

• Work performed indoors in a temperature controlled environment frequently.
• Required use of PPE including safety glasses, gloves, and safety-toed footwear.

• While performing the duties of this job, will regularly be exposed to moving high-speed machinery and mechanical parts. Will occasionally be exposed to machine oils and hazardous materials.
• Travel 10% as required to local suppliers. Travel between sites 2 locations will be required.

All offers of employment at Fralock are contingent upon clear results of a background check. Background checks may include some or all the following depending on job title and responsibilities:

• Social Security Verification
• Prior Employment Verification
• Criminal History
• Personal and Professional References
• Motor Vehicle Records
• Credit History

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of a position.