QUALITY MANAGEROPPORTUNITYTo support continued growth, increased regulatory complexity, and heightened customer expectations, AlpHa Measurement Solutions has established the Quality Manager role. This position provides company-wide leadership of the Quality Management System (QMS), regulatory and compliance programs, and the Quality Assurance team. The role provides independent oversight of product and process quality while partnering with the Product Testing function, which remains operationally managed outside the Quality organization.
Reports to: Vice President of Engineering
Direct Reports: Quality Assurance Team
Functional Leadership: Quality Management System; Regulatory, Compliance, and Certification Programs
POSITION SUMMARY The Quality Manager is accountable for the effectiveness of AlpHa's Quality Management System, regulatory and certification compliance, and company-wide quality performance. The role leads the Quality Assurance team, establishes quality controls and metrics, drives corrective and preventive action, and provides independent oversight of product verification and release processes. Product Testing does not report to this position; however, the Quality Manager partners with Product Testing and Operations to ensure test methods, records, acceptance criteria, and release controls meet QMS, customer, and regulatory requirements.
Classification: Salary, Exempt, Full-Time, Monday through Friday 8:00 AM to 5:00 PM and as required to maintain business momentum.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:
- Lead and continually improve AlpHa's Quality Management System in accordance with ISO 9001:2015 and applicable customer and regulatory requirements
- Manage and develop the Quality Assurance team, including objectives, priorities, performance expectations, training, and succession planning
- Establish, monitor, and communicate quality metrics, including Cost of Poor Quality (CoPQ), warranty, quality escapes, corrective action effectiveness, and audit performance
- Define and maintain quality procedures, inspection requirements, acceptance criteria, and documented release controls
- Provide independent quality oversight of product verification and release activities without direct operational management of the Product Testing department
- Partner with Product Testing, Engineering, and Operations to ensure test methods, equipment controls, records, and product release activities conform to approved requirements
- Lead internal and external audits, including ISO, UL, CSA, FM, ATEX, customer, and supplier audits, as applicable
- Coordinate regulatory, statutory, and product certification compliance for product offerings
- Lead root-cause analysis, corrective and preventive action, risk management, and verification of action effectiveness
- Partner with Engineering, Operations, Supply Chain, Sales, and other functions to build quality into products, suppliers, processes, and customer-facing activities
Required Key Competencies - Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; presents the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent himself or herself for personal gain.
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; obtains customer information and uses it to improve products, services, and processes; establishes and maintains effective customer relationships.
- Process Management - Identifies the processes necessary to get results; organizes people and activities into efficient workflows; establishes effective measures and controls; simplifies complex processes and improves integration across functions.
- Problem Solving - Uses rigorous logic and methods to solve difficult problems; gathers and analyzes relevant information; identifies root causes; looks beyond the obvious; and develops effective, sustainable solutions.
- Managing and Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors progress and results; and establishes effective feedback loops and follow-up controls.
Required Qualifications and Experience - Bachelor's degree in engineering, science, quality, manufacturing, or a related technical discipline; equivalent relevant experience may be considered
- Minimum five years of progressive experience in quality assurance, quality engineering, manufacturing quality, or a related function; experience supporting electrochemical sensors or instrumentation is preferred
- Working knowledge of ISO 9001:2015 and demonstrated experience maintaining or improving a functioning QMS
- Experience planning or conducting internal audits and supporting external, customer, or certification audits
- Demonstrated experience with root-cause analysis, corrective and preventive action, risk-based thinking, and verification of effectiveness
- Ability to interpret technical requirements, specifications, test records, and regulatory or certification requirements
- Strong analytical, written, verbal, facilitation, and presentation skills
- Ability to train and influence personnel across multiple levels and functions without relying solely on direct authority
- Demonstrated success leading continuous improvement and cross-functional projects
- Ability to work independently, manage competing priorities, and escalate material quality or compliance risks appropriately
- Proficiency with Microsoft Office; experience with Visio or comparable process-mapping tools is preferred
- Experience using ERP or business systems such as Oracle or SAP is preferred
- Experience leading and developing quality personnel is preferred
