Quality Manager - Chicago

City: Chicago State: Illinois Job Summary: The Quality Manager oversees the quality assurance function for building automation systems (BAS), industrial control systems, PLCs, SCADA systems, and instrumentation across the full project lifecycle. This role provides leadership and oversight to ensure compliance, manage QA teams and processes, and drive consistent quality standards across multiple projects or a portfolio. CORE Essential Duties and Responsibilities Strategic & Process Management Develop and establish controls QA policies, procedures, and standards across the organization or project portfolio, including creating quality management frameworks aligned with ISO 9001, industry standards, and client requirements. Define inspection protocols, testing methodologies, and acceptance criteria to support quality execution. Establish quality metrics, KPIs, and performance benchmarks. Manage quality budgets and resource allocation. Team Leadership & Oversight Indirectly or directly supervises QA personnel, including specialists, technicians, and inspection staff, by assigning and prioritizing QA activities across multiple projects, providing technical guidance and mentorship, and conducting performance reviews and professional development planning. Ensure staff competency and certification maintenance. Audit & Compliance Management • Conduct internal audits of QA processes and compliance adherence and review audit findings from QA specialists, including managing corrective action tracking. • Ensure regulatory compliance (OSHA, industry codes, client requirements). • Maintain quality documentation systems and records management and prepare compliance reports for management and clients. Design & Documentation Governance • Establish document control procedures for controls drawings, sequences, and submittals. • Approve design review participation and constructability assessments. • Ensure traceability between specifications and field implementation. Quality Metrics & Continuous Improvement • Analyze quality trends, defect patterns, rework costs and benchmark against industry standards and best practices. • Lead root cause analysis investigations for significant non-conformances. • Develop and implement corrective and preventive action (CAPA) programs. • Present quality performance to senior management and clients. Vendor & Supplier Management • Qualify control system vendors and equipment suppliers and establish supplier quality requirements and acceptance criteria. • Review incoming inspection reports and supplier performance data. • Manage supplier corrective actions and quality agreements. Project Quality Planning • Develop project-specific Quality Assurance Plans (QAPs). • Define inspection and testing schedules aligned with project phases. • Allocate QA resources based on project complexity and risk. • Establish acceptance criteria and punch list procedures. • Delivers outstanding customer service through timely response and proactive solutions to client and stakeholder needs. • Protects operations by maintaining confidentiality of company information; use of professional discretion and judgment is required. • Demonstrates BV's guiding principles in support of the company's strategic goals. • Follows all documented policies, Standard Operating Procedures, and Work Instructions in support of BV's quality standards and strategic initiatives. • Maintains a safe and clean work environment in accordance with all procedures, rules, and regulations. • Must be able to meet the physical demands of the job. Quality Manager - Controls specialized: • Develop and implement controls QA procedures, inspection protocols, and testing standards. • Assign inspections, testing, and documentation activities. • Conduct audits of PLC/DCS installations, programming, wiring, and network infrastructure. • Manage FAT/SAT execution, point-to-point testing, loop testing, and commissioning support. • Track and analyze defect rates, FAT/SAT pass rates, and rework costs. • Perform root cause analysis and manage corrective actions for control system failures. Quality Manager - QA specialized: • Develop and maintain the ISO 9001:2015 Quality Management System (QMS), quality procedures, and organizational standards. • Conduct internal audits of QMS compliance and project quality plan implementation across all division. • Manage Corrective Action Requests (CARs) and Preventive Action Requests (PARs). • Lead root cause analysis investigations. • Monitor and analyze organizational quality metrics and prepare recurring quality performance reports. • Qualify suppliers and manage supplier quality performance and corrective ons. • Coordinate training, competency management, and professional certification programs. Quality Manager - Commissioning specialized: • Develop and implement commissioning plans and procedures and coordinate pre-commissioning, commissioning, and post-commissioning phases. • Manage Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT), including point-to-point testing, loop checks, and functional performance testing. • Lead system startup, initial operation monitoring, performance verification and troubleshooting startup issues • Coordinate operator training, competency assessment, and documentation handover to clients. • Track commissioning schedules and budgets and coordinate across Controls, QA, Engineering, Project Management, and Clients. • Monitor post-startup system performance and resolve operational issues. Supervisory Responsibilities • Indirectly or directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work. Skills • Ability to write reports, business correspondence, and standard operating procedures. • Ability to present information clearly and respond effectively to clients, peers, and technical staff. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to interpret a wide range of technical instructions and manage abstract and concrete variables. • Proficiency with computers and standard software, including word processing, spreadsheets, and project management tools, as well as PLC platforms (Allen-Bradley, Siemens, Schneider), SCADA and HMI systems, and Building Automation Systems (Johnson Controls, Siemens, Trane, Honeywell). • Knowledge of control system installation standards and commissioning processes. • Ability to read and interpret P&IDs, electrical schematics, control panel drawings, network diagrams, and sequences of operation. Competencies The requirements listed below are competencies required to perform the job successfully. • Quality systems knowledge (ISO 9001) • Auditing and compliance verification • Root cause analysis and problem-solving • Team leadership and people management • Quality metrics and data analysis • Professional written and verbal communication • Attention to detail and organizational skills • Ability to motivate, develop, and direct people • Time management, critical thinking, and active listening skills • Ability to work independently and in a team environment Education, Certifications, and Experience • Associate's or bachelor's degree in Engineering, Engineering Technology, Automation, Electrical Technology, or related field5+ years of experience with industrial controls, automation systems, commissioning, or quality assurance. • Experience with PLC, DCS, SCADA, BAS, or industrial automation systems. Certificates, Licenses, Registrations: • Valid driver's license required with no significant motor vehicle report (MVR) violations. • Employees who incur $2,000 or more annually in company-related travel expenses are required to obtain a Corporate Credit Card; those below this threshold must maintain sufficient personal credit to cover business travel expenses. Physical and Environmental Conditions The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the onsite/field duties, the employee is required to: • Walk (material part of an 8-hour workday, up to 3 to 4 continuous hours at one time.) • Stand (material part of an 8-hour workday, up to 3 to 4 continuous hours at one time.) • Sit, Stoop, kneel, crouch, or crawl to observe basement and grade-level crawl spaces, and/or to read equipment data plates when necessary (at least once for each building assessed.) • Climb and balance stairs (at least once for each building assessed.) • Climb and balance various types of ladders to access flat roofs/hatch access (at least once for each building assessed.) • Repetitive use of hands/fingers for keyboard interaction (frequently.) • Reach with hands and arms. • Talk and hear (communicate with onsite contact.) • Vision (close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.) • Lift and or move (occasionally up to 40 pounds.) • Operate an electronic tablet in the field for live data collection. • Operate a computer (up to 100% of workweek.) • Safely operate a motor vehicle. • Travel by Plane, Motor Vehicle, Train to client sites across the U.S. • Work Environment: The employee is regularly exposed to outdoor weather conditions, moving mechanical components and assemblies, frequently exposed to work near energized electrical components and assemblies. The employee is occasionally exposed to work in high, precarious places, fumes or airborne particles, extreme cold, extreme heat, inclement weather conditions, and risk of electrical shock. The noise level at the project site is usually moderate. While performing the office/offsite duties of this job: • Operate a computer (up to 100% of workweek) • Regularly required to use hands. • Repetitive use of hands/fingers for keyboard interaction (frequently) • Talk and hear • Frequently required to stand, walk, sit, talk and hear. • Occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. • Must occasionally lift and/or move up to 10 pounds. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. • The noise level in the home or company office environment is usually quiet. • Ability to successfully work from remote location. Travel Requirements • Travel by plane, motor vehicle, or train (approximately 75-90% of time) to client and project sites across the U.S. • Frequent and extended travel is expected, including onsite assignments of up to three consecutive weeks when projects are not local. • Overnight stays away from home are required and may extend for one week or longer depending on project needs. • Travel and onsite presence are essential components of this role.