Job Description:The Quality Manager plays a critical role in driving operational excellence by capturing, validating, and analyzing key performance data to ensure real-time visibility and alignment across the operation. This role is designed to bridge the gap between strategic leadership objectives and day-to-day execution by transforming how KPIs are tracked and utilized. Operating in a data dependent environment, this individual will serve as the operational anchor for performance monitoring and improvement.
Job Responsibilities:- KPI Validation & Monitoring: Proactively track and validate daily operational KPIs to ensure accuracy, timeliness, and visibility across all departments.
- Performance Analysis & Reporting: Develop daily, weekly, and monthly reports with actionable insights to help guide operations leadership and frontline supervisors in decision making.
- Operational Trend Analysis: Identify patterns and anomalies in real-time to drive continuous improvement and eliminate reactive management approaches.
- Process Oversight Across Key Areas:
- Line Haul Departures - Monitor on-time performance, flag delays, and differentiate controllable vs. uncontrollable delays.
- Flight Departure Optimization - Analyze delay codes to identify and reduce operational bottlenecks.
- Scan Compliance - Validate container scan compliance from origin to destination to reduce exceptions.
- Ramp Operations - Track aircraft performance issues tied to labor and procedural deficiencies.
- Build Plan Execution - Ensure compliance with LDM timing and container planning accuracy.
- Rolled Freight Analysis - Distinguish between A2G and G2A issues to better isolate root causes.
- Risk Mitigation & Continuity: Act as a critical backup to the existing Data & Reporting Lead, preserving institutional knowledge and minimizing operational risk tied to single person dependency.
- Stakeholder Collaboration: Serve as a centralized resource for operational teams, supervisors, and leadership to ensure transparency, consistency, and engagement with the KPI process.
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
- Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
- Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
- Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
- Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
- Fully understand AGI Health & Safety and Security policies.
- Attend training courses as may be required by AGI.
Physical Requirements:- Must be able to lift up to 10 pounds occasionally.
- Must be able to sit for long periods.
- Must be able to use close vision.
- Must have manual dexterity for typing.
Knowledge, Skills, and Abilities- Education:
- Bachelor's degree in business, Operations, Data Analytics, or related field (or equivalent experience in operation).
- Experience:
- 3+ years of experience in operations, quality control, or data analysis, preferably in logistics or cargo handling.
- Skills:
- Exceptional leadership and team management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High proficiency in Microsoft Excel and other financial tools.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proficient in Microsoft Excel, Power BI, and other reporting tools; familiarity with cargo/logistics data systems is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills and the ability to translate data into operational strategy.
- Proven ability to work cross-functionally and lead process improvements in a fast-paced environment.
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
