Job RequirementsAbout the RoleThe Quality Manager is responsible for leading all quality functions within a thermal engineered materials manufacturing environment. This role ensures product quality, drives continuous improvement in quality systems, and fosters a strong quality culture across the plant.
This is a highly hands-on position requiring regular presence on the production floor, working closely with operators and supervisors to reinforce standards, resolve issues, and promote a proactive approach to quality.
Key Responsibilities- Lead and manage all site quality activities, ensuring compliance with internal standards and customer requirements
- Supervise and develop a team of Quality Inspectors, including oversight of incoming material inspections and testing/calibration activities
- Actively engage on the production floor to build strong relationships with operators and promote a positive quality culture
- Create, maintain, and update work instructions and quality documentation to reflect current processes and improvements
- Manage customer complaints, ensuring timely response, investigation, and resolution
- Lead root cause investigations using structured methodologies (8D, 5 Whys, Fishbone, etc.)
- Own and manage CAPA processes, ensuring corrective actions are effective and sustainable
- Develop and implement scrap reduction plans, including tracking, analysis, and reporting of key quality metrics
- Establish and maintain Control Plans to ensure consistent process performance
- Monitor and analyze process capability using CPK/PPK and drive improvements where needed
- Support and participate in PPAP processes for new or modified products
Performance & Quality Systems- Track and report key quality KPIs (scrap, rework, customer complaints, first-pass yield, etc.)
- Ensure robust documentation and standardization of quality processes
- Identify trends and proactively address systemic quality issues
- Partner with operations and engineering to improve process capability and product consistency
Culture & Leadership- Maintain a strong, visible presence on the plant floor; lead by example
- Build a culture of accountability, ownership, and pride in quality
- Coach operators and supervisors on quality expectations and best practices
- Encourage open communication and collaboration across departments
Qualifications- 2+ years of management or supervisory experience (required)
- 3+ years of experience in a quality role within a manufacturing environment (required)
- Strong working knowledge of PPAP, Root Cause Analysis (8D, 5 Whys, etc.), Control Plans, and Process Capability (CPK/PPK)
- Experience managing customer complaints and CAPA processes
- Proven ability to lead teams and drive measurable quality improvements
- Strong communication skills with the ability to effectively engage production floor employees
Preferred Qualifications- Bachelor's degree in Engineering, Quality, or related field (preferred, not required)
- Experience in industrial, materials, or process manufacturing environments
- Familiarity with quality management systems and auditing processes
- Experience with data analysis tools (Excel, Minitab, etc.)
