Bachelor's degree in a healthcare-related field required.
Minimum 2 years' experience in acute hospital nursing.
Minimum 2 years' experience in acute care quality management.
Current RN license in Michigan and Ohio required for RNs.
Certification in CPHQ must be obtained within 2 years.
Responsibilities
Create and implement a vision for improving quality clinical outcomes.
Lead quality improvement initiatives impacting key performance indicators.
Coordinate quality improvement efforts across teams.
Provide leadership for system-wide quality resource activities.
Supervise customer service activities related to quality.
Benefits
Flexible benefits to support family and personal well-being.
Programs designed to help manage finances and personal health.
Recognition as one of the best places to work.
Full Job Description
Location: Memorial Hospital Department: Infection Control Weekly Hours: 40 Status: Full time Shift: Days (United States of America)
Job Summary:
As the Quality and Customer Service Lead, you create, implement, and maintain a vision and plan for improving quality clinical outcomes in collaboration with other leaders and teams.
You lead quality improvement initiatives impacting key performance indicators and coordinate quality improvement efforts.
In this role, you provide leadership and supervision for system wide quality resource and customer service activities.
The above summary is intended to describe the general nature and level of work performed by the positions. It should not be considered exhaustive.
REQUIREMENTS
Education: Bachelor's degree in healthcare related field.
Skills: Quality improvement and overall quality concepts. Including, but not limited to, HRSA regulations and expectations, CMS, VBP, Press Ganey, NDNQI, MBSQIP, NSQIP, Vizient and other federal, state, and local reporting registries and agencies. Must have a strong knowledge of nurses and governmental quality indicators. Must be able to perform primary research including ability to input and retrieve information from the Internet and hospital computer systems, work with Microsoft Word, Work, Outlook, and Excel, manuals, government documents, library, and textbooks, and operate telephone and pager. Must have ability to think in terms of systems and lead systems, to understand the variability of work in planning and problem solving, and to understand and demonstrate quality improvement tools. Must show ability to lead teams, manage conflict, build consensus, and negotiate effectively. Must have working knowledge of medical staff working practices and the ability to analyze and understand statistical data, benchmarking data, and conceptual information. Must have working knowledge of budgeting, financial forecasting, patient care financing, managed care, capitation, conflict management, interviewing skills, and intervention skills.
Years of Experience: Minimum 2 years' experience in acute hospital nursing and 2 years acute care quality management.
License: Current RN license in Michigan and Ohio for RNs in the role; Non-nurses this does not apply.
Certification: CPHQ within 2 years
PREFERRED REQUIREMENTS
Education: Bachelor's degree in healthcare related field.
Benefits:
We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential.
About Promedica
Promedica is a non-profit healthcare system that operates 13 hospitals and over 300 other facilities in Ohio and Michigan. The system employs over 13,000 physicians and other healthcare professionals, and serves over 2 million patients annually. Promedica's mission is to improve the health and well-being of the communities it serves, and it is committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. The system offers a wide range of medical services, including primary care, specialty care, and advanced treatments for complex conditions. Promedica is also involved in medical research and education, and partners with other organizations to promote community health and wellness.
