5+ years in social services (mental health, child welfare, etc.)
Supervisory experience preferred
Strong leadership and change management skills
Excellent organizational and multitasking abilities
Effective communication and relationship management skills
Self-motivated team player
Responsibilities
Lead and support statewide Quality Improvement initiatives
Develop continuous quality improvement plans with state leadership
Provide technical assistance for process improvement initiatives
Implement effective communication systems with state leadership
Oversee incident reporting and risk management protocols
Conduct internal investigations for incidents of abuse or neglect
Develop compliance monitoring systems and corrective action plans
Benefits
Full compensation and benefits package for full-time employees
401(k) with company match
Paid time off and holiday pay
Opportunities for career development and advancement
Employee Referral Program bonus opportunities
Engaging work that positively impacts lives
Full Job Description
QI Field Services ManagerAre you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.
Quality Improvement
Represent the state on the QI Network leadership team and participate in state staff meetings
In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement
Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information
Partner with Operations to identify training needs and to develop resources to meet those needs
Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement
Risk Management
Oversee the implementation of the incident reporting system according to our Incident Management Protocol
Organize and manage monthly trended incident reporting of system data to Operations for their review and action
Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
Conduct complex and high-level internal investigations
Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions
Compliance
Develop and oversee quality and compliance monitoring systems to measure the state's compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards
Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans
Complete Network Performance Audits
Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols
Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary
Customer Engagement
Collaborate with Operations leadership to determine and implement local customer engagement activities
Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state
Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results
Direct and manage the performance of QI Specialists in tandem with Operations supervisors
Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment
Qualifications:
Bachelor's degree
Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities
Supervisory experience strongly preferred
Excellent leadership skills with an ability to influence others and drive change; "hands-on" leader who promotes collaboration through example
Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
Effective communication skills to manage relationships
Self-motivated and collaborative; a team player
Additional Qualifications for Adult Day Health Operating Group
3-5 years of experience in support of DPH regulations
RN degree preferred
Why Join Us?
Full compensation/benefits package for full-time employees.
$80,168.40 per year
401(k) with company match
Paid time off and holiday pay
Enjoy complex work that makes a difference in the lives of those we serve
Career development and advancement opportunities across a nationwide network
Employee Referral Program bonus opportunities for eligible roles
Come join our amazing team of committed, caring professionals. Apply Today!
