Job Title:Quality Engineer-Customer SupportLocation: Houston, TXJob Summary:This role combines quality engineering and customer support, with a strong focus on resolving customer issues related to liquid cooling systems. The position is responsible for ensuring product quality, conducting Root Cause Analysis, and providing technical troubleshooting support.
Duties and Responsibilities:- Monitor and ensure product quality standards for liquid cooling systems.
- Identify, analyze, and resolve product defects and performance issues.
- Serve as a key contact for customer complaints and return cases.
- Deliver timely, effective technical support to customers.
- Diagnose system failures and implement appropriate corrective solutions.
- Support field issues and collaborate with internal teams for resolutions.
- Conduct Root Cause Analysis (RCA) and implement corrective and preventive actions.
- Manage RMA processes, including product inspections and failure analysis.
- Collect, track, and analyze quality data to drive continuous improvement initiatives.
- Communicate professionally and responsively with customers and stakeholders.
- Travel domestically and internationally as required to support testing and rework arrangements when necessary.
Education:- Bachelor's degree in Mechanical Engineering, Materials Science, Chemistry, Industrial & Quality Engineering.
Experience:- 5 + years of experience with liquid cooling or thermal systems
- 5 + years of experience in customer support and relations role
- 5 + years of experience in quality or manufacturing environments
- Familiarity with materials such as copper, aluminum, and coolant fluids used in thermal systems.
- Familiarity with Six Sigma methodologies and ISO 9001 standards
- Proficiency in quality tools such as Eight Disciplines Problem Solving, Failure Modes and Effects Analysis, and Statistical Process Control.
- Bilingual language skill in Mandarin and English is preferred
Physical Demands & Working Conditions:- Ability to sit or stand for extended periods during scheduled shifts.
- Ability to occasionally walk, bend, or reach while supporting office and facility operations.
- Ability to perform repetitive hand movements when handling office supplies, documents, or computer equipment.
- Work performed primarily in an office or facility environment with regular interaction with employees and visitors.
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