We currently have an opening for a qualified
Quality Control Manager to be based out of the Waukesha office.
The
Quality Control Manager leads the development, management, and continuous improvement of Riley's quality assurance program. This position partners with project teams throughout preconstruction and construction to proactively identify constructability, coordination, installation, and workmanship risks before they result in rework or impact the client. Provides guidance, coaching, and technical support to facilitate consistent quality practices across all projects.
Responsibilities:- Quality Program - Develop, manage, and continuously improve Riley's company-wide Quality Assurance program, standards, procedures, and tools. Work with project teams to facilitate implementation and identify opportunities for improvement.
- Conduct reviews of design documents, plans, specifications, submittals, shop drawings, and material information to identify constructability, coordination, quality, and installation risks. Participate in preconstruction/design reviews when appropriate and communicate findings to project teams.
- Conduct regular project site observations and inspections to support project teams in evaluating compliance with contract documents, approved submittals, applicable codes, manufacturer requirements, and Riley standards.
- Work with project teams to identify high-risk scopes and establish project-specific quality plans, checklists, mockups, pre-installation requirements, inspections, and hold points before work begins.
- Work with project teams to identify and document quality deficiencies and non-conforming work, evaluate potential causes, establish appropriate corrective actions, and follow through until resolution.
- Lead root-cause reviews of significant or recurring quality issues and translate lessons learned into improved standards, processes, training, and project planning.
- Coordinate with project teams regarding required third-party testing, special inspections, manufacturer inspections, and associated documentation.
- Support punch list, closeout, turnover, and warranty activities with an emphasis on reducing deficiencies, callbacks, and recurring issues.
- Track and analyze quality trends, including non-conformance, rework, warranty/callbacks, and recurring issues, and communicate meaningful findings to Operations leadership.
- Develop and deliver practical quality and constructability training for Project Managers, Project Engineers, Superintendents, and other field personnel. Use actual Riley projects and lessons learned to improve technical knowledge.
- Serve as a technical resource and coach to Operations and project teams. Help teams identify potential problems early and determine practical solutions.
- Coordinate with Safety where quality and safety observations overlap while maintaining clear ownership of the quality function.
- Lead, coach, and develop Quality team members by establishing clear expectations, providing regular feedback, and building their technical capabilities.
- Establish priorities, assign work, monitor performance, and hold team members accountable for consistent execution of Riley's quality standards.
- Coach project teams and field leaders to strengthen their ability to identify and prevent quality and constructability issues through practical guidance, lessons learned, and collaborative problem-solving.
- Translate Riley's quality standards into repeatable practices, tools, checklists, and expectations that can be consistently applied across projects.
- Establish and monitor quality measures and use trends in rework, non-conformance, warranty issues, and recurring defects to drive improvement.
- Partner with Operations, Field, Preconstruction, Safety, and project leadership to resolve quality issues and improve project execution.
Qualifications:- Bachelor's degree in Construction Management, Architecture, Engineering, or a related field preferred
- 5+ years of progressive experience in commercial construction, architecture, engineering, construction administration, or a related field.
- Ability to read and interpret plans, specifications, shop drawings, submittals, and other contract documents
- Understanding of how building systems and assemblies are intended to come together
- Prior dedicated Quality Control/Quality Assurance experience is preferred
