Quality Control Manager

Job Summary:

The Quality Control Manager (QCM) ensures that the product or service we provide is fit for the intended purpose, is consistent and meets both external and internal requirements. The QCM has full authority and responsibility for assuring performance objectives and standards identified in the contract are met. This includes legal compliance and customer expectations. The QCM coordinates the activities required to meet quality standards. The QCM manages through inspections and evaluations of the processes in working areas to ensure compliance with contract PWS, government regulations, industry and ISO 9001 standards. The QCM also monitors and advises on the performance of the quality management system (QMS), produces data and reports on performance, measuring against set standards. The QCM liaises with other managers and staff throughout the organization to ensure that the quality system is functioning properly. Where appropriate, the QCM advises Top Management on QMS changes and the implementation. The QCM assists management with training to enable others to achieve quality objectives. Ensures the Quality Management System (QMS) conforms to the requirements of the ISO 9001:2015 standards.

The QCM is a designated Key Personnel position under the task order and a stand-alone position that may not be dual-hatted with any other key position (CMM, ACMM, SOM, or SSHO). The QCM, or a designated qualified alternate, must be on site during normal duty hours (currently Monday-Friday, 7:30 AM to 4:30 PM). The CMM (prime contractor) remains ultimately responsible for the management and execution of the Quality Control Program.

Responsibilities include the following. Other duties may be assigned.

• Responsible for administration of the Quality Management System (QMS)
• Authority to act on behalf of the Contractor, and direct removal, rework, or replacement of defective materials or poor-quality workmanship.
• Performs Inspections, Identifies Corrective and Preventive Actions, and performs Follow-up Activities.
• Key contact with customers and responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications.
• Prepares and Documents quality plans, policies, procedures and summaries, to include subcontract activities.
• Plans and conducts internal audits.
• Verifies Contractor furnished PM records, cards, tags, or logbooks are attached to or placed near each piece of equipment in a conspicuous location.
• Maintains the confidentiality of sensitive quality and company proprietary information and promotes quality awareness.
• Maintains the Subcontractor Performance Evaluation program coordination and documentation.
• Performs duties of management representative to ensure the integrity of the QMS is maintained.
• Develops, submits, and maintains the contract Quality Control Plan (QCP) in accordance with the PWS and required submittal schedule; maintains a copy on site and provides updates to the KO and COR for review and approval as they occur.
• Ensures both contractor and subcontractor personnel follow the requirements of the QCP; monitors QC activities in all work centers and facilities covered by the task order (JBSA-Lackland, Randolph AFB, and outlying facilities) and provides remedial training as necessary.
• Verifies that scheduled and unscheduled work is documented accurately in the Government's maintenance management system (DMLSS-FM/LogiCole) and that required test reports, certifications, and deliverables are submitted within PWS timelines.
• Supports Joint Commission Environment of Care (EOC) and Life Safety (LS) compliance, survey readiness, and documentation; participates in MTF Process Improvement (PI) monitors and reporting.
• Notifies the COR of planned or unplanned absences and ensures a qualified alternate QCM is on site during normal duty hours.

Experience

• High school diploma or general education degree (GED). Some college preferred.
• Minimum of two (2) years of experience in quality control evaluation and reporting in the fields of construction or facility management work in a healthcare setting.
• Minimum of two (2) years of experience working in comparably sized health facilities.
• Experience in at least two (2) Joint Commission hospital surveys is desirable.
• Working knowledge of The Joint Commission (TJC), NFPA, OSHA, and EPA requirements applicable to healthcare facility operations and maintenance.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office - Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Proven ability to develop Quality Plans and Procedures.
• Knowledge of principals and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to communicate orally and in writing.
• Valid State issued Driver License required.
• Must be able to read, write, speak, and understand English.
• Must pass a background check performed by local law enforcement prior to employment and be able to obtain and maintain JBSA installation access.
• Must complete required Government training within prescribed timelines, including Antiterrorism (AT) Level I awareness, OPSEC awareness (within 30 days of award and annually thereafter), Cyber Awareness Challenge (prior to network access), and MTF-provided in-service training (e.g., Newcomer's Orientation, Infection Prevention, Blood-borne Pathogens).
• Must be physically and medically qualified to perform assigned duties in accordance with USACE EM 385-1-1.
• Resume and qualifications are subject to Government review; the individual may only be changed with written approval of the Contracting Officer.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Minimal exposure to chemicals such as cleaning solutions. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pay Range: $70,000 - $78,000 per hour