PURPOSE This role is to provide quality engineering, continuous improvement, and documentation support within the organization. This position requires creativity, innovation, mechanical systems design capability, product evaluation, and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles, as well as leading people and overseeing complex processes.

ESSENTIAL DUTIES
• Interpret internal and external customer requirements to meet desired outputs.
• Communicate technical knowledge, specification, and direction to internal and external customers.
• Create and analyze data utilizing corporate management system software that include value stream KPIs, performance

metrics, SPC data, failure analysis, CAD models and product documentation.
• Assist in oversite of quality system development.
• Complete required tasks for defined/undefined processes. Recognize need for additional process controls when process

could use improvement.
• Coordinates technical support for both internal and external customers.
• Provide supplier quality assurance solutions, including supplier quality improvement, selection and

assessments and corrective action follow-up.
• Lead a team to accomplish given tasks or processes.
• Travel for the purpose of training, customer support, or trade shows. (Less than 10%)
• Coordinate implementation of inspection and test procedures on the production floor, including training.
• Monitor compliance to Quality System requirements through internal auditing and corrective action follow-up.
• Provide guidance on the resolution on non-conforming material.
• Support and understand statistical process-control methods for engineering, production, and warehouse processes.
• Coordinate resolution of customer product complaints.
• Support the ISO 9001 based Quality System.
• Develop and implement cost of quality measurements to focus organization on continual improvement
• Coordinate customer complaints/requirements including supporting customer quality initiatives, visiting customer

facilities to resolve issues and/or support QA requirements.
• Mentoring coworkers.
• Overseeing specialty accounts and/or processes such as coordinating internal audits, facilitating special customer

requirements etc)
• Ability to lead other quality personnel.
• Assist with leading special projects within the company related to the QMS
• All other duties as assigned to support company goals.

PHYSICAL DEMANDS/WORK ENVIRONMENT
• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 40 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

MINIMUM REQUIREMENTS
• Bachelor's degree in a mechanical or technical engineering discipline or, the equivalent in appropriate education and

experience as determined by management utilizing internal SMC career development criteria.
• Proficient understanding to apply project management principles, methodologies, and documentation.
• Proficient in organizing, training, and facilitating problem solving teams using statistical based, process improvement

methods.
• Proficient understanding of Geometric Dimensioning and Tolerancing (GD&T).
• Competent understanding of tolerance as it relates to design intent.
• Competent understanding of common industrial processes and/or controls.
• Competent understanding of Failure Mode and Effects Analysis (FMEA) processes.
• Proficient at managing time to plan and execute multiple duties effectively.
• Proficient understanding of common assembly processes.
• Proficient in understanding schematics.
• Proficient in basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
• Competent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, contour/roundness

measuring instruments, etc.)
• Ability to provide quality planning input to new product introduction and special project teams
• Proficient ability to communicate utilizing corporate office software.
• Proficient ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Proficient ability to communicate, in English, with internal and external customers tactfully and professionally.

For Internal Use Only: Production001