Job Description:
We are seeking a Quality Control & Document Custody Specialist to join our Durham, NC team!
WHAT YOU'LL DO
- Manage the doc custody program including multiple third-party custodians.
- Complete audits of document custodians.
- Ensure all collateral files contain required documents including: an executed Note, recorded Deed of Trust, & Final Title Policy.
- Certify all documents are accurately endorsed and assigned.
- Monitor industry and GSE requirements to ensure compliance.
- Monitor applicable regulatory, investor, and industry requirements and recommend process or policy changes as needed.
- Identify, analyze, and escalate documentation and collateral deficiencies that may create financial, compliance, or liquidity risk.
- Ensure Notice of Sale Policy compliance.
- Manage MERs compliance and annual reporting.
- Evaluate doc custody needs and improvements for mergers.
- Assist in quality control and due diligence file reviews of both mortgage and consumer loans.
- Monitor, research, and appeal GSE repurchase demands.
- Manage monthly loan repurchases
- Develop and execute QC testing/review plans
- Establish sampling methodology and selection criteria
- Review findings for trends and recurring deficiencies
- Document exceptions and deficiencies
- Maintain QC documentation and audit trails
- Support internal/external audits and regulatory examinations
- Review and interpreting GSE/investor requirements
- Monitors repurchase trends and identifying root causes
- Coordinate with Lending, Secondary Marketing, Servicing, Legal, Compliance, etc.
WHAT YOU'LL NEED
- Bachelor’s degree in business, finance or related field preferred and a minimum of three (3) years mortgage processing, underwriting, and/or lending experience OR equivalent related experience
- Mortgage quality control, final documentation/doc custody, and knowledge of GSE quality control and Doc Custody policies required.
- Consumer loan experience desired.
- Prior project management and mortgage underwriting experience, as well as knowledge and understanding of MERs, appraisal review and CRA or affordable home lending desired.
- Strong written and verbal communication skills.
- Mathematical skills including calculating figures and amounts such as discounts, interest, commissions, proportions and percentages.
- Ability to effectively plan and prioritize work.
- Ability to form and maintain strong relationships with internal and external customers and provide excellent customer service.
- Proficiency with Microsoft Excel and the ability to analyze, reconcile, and interpret loan-level data and reporting.
- Ability and willingness to work beyond normal work hours, as needed.
- Ability to demonstrate Self-Help's Core Values:
o Mission Before Self
o Service with Excellence
o Embracing & Promoting Change
o Results Not Credit
o Diversity as a Strength
o Financial Sustainability for Mission Impact
Compensation range
67,600 - $101,400
