Quality & Compliance Manager

Quality & Compliance Manager

Department: Quality & Compliance
Reports to: VP - Operations
Hours Available: M-F 8:30 am-5:30 pm EST (1-hour lunch break)
FLSA Class: Exempt
Physical Address: 1953 Langston Street, Rock Hill, SC 29730
Salary Range: $78,280 - $ 131,840 (Actual compensation will be determined based on experience, location, and other factors permitted by law.)

What You'll Do

As our Quality & Compliance Manager, you'll be responsible for owning and advancing quality and compliance across BEDGEAR's supplier network, internal manufacturing, product compliance, regulatory readiness, and customer quality processes.

Essential Functions (including but not limited to):

Quality Management System Audit & Modernization

• Audit and gap-assess the existing quality management system against the needs of a scaling, multi-site, vertically integrating operation.
• Rebuild quality documentation into a controlled system: defined ownership, version control, approval workflows, audit-ready records.
• Deliver a phased modernization roadmap integrated with NetSuite and BEDGEAR's project management and BI platforms, with foundational process discipline preceding automation.

Supplier & Inbound Quality

• Design and own a stage-gated vendor onboarding protocol covering product/technical qualification, nominated compliance certifications (OEKO-TEX 100, GREENGUARD, CertiPUR-US, FSC), social compliance audits (SMETA/BSCI or equivalent), and quality documentation as a condition of purchase.
• Accountability to the vendor management program: scorecards, certification renewal tracking, and supplier corrective action (SCAR/CAPA) with defined response timelines.
• Manage third-party inspection partners at supplier locations, including inspection criteria, AQL standards, and escalation protocols.
• Standardize incoming inspection for raw materials, finished goods, and POP fixtures across all distribution centers.

Internal Manufacturing & Facility Quality

• Build process quality for internal manufacturing: in-process controls, quality checkpoints, and operator-level standards designed for multi-shift scale.
• Own first-article inspection and production-readiness quality sign-off for new and internally manufactured products.
• Direct the internal testing lab build-out: equipment selection, test methods, calibration and maintenance.
• Develop and audit SOPs for manufacturing, distribution, and plant operations.

Product Compliance & Regulatory

• Own product regulatory conformance: federal flammability (16 CFR 1632/1633), chemical and labeling requirements (Prop 65, law labels, state bedding licenses), and nominated compliance certifications.
• Administer third-party and internal compliance testing per the Quality and Compliance Guide and retail partner programs; maintain audit-ready records.
• Support international expansion by operating destination-market requirements (e.g., UK/EU standards).
• Coordinate compliance workstreams across internal owners, testing labs, certification bodies, and outside counsel.

Quality Data & Customer Quality

• Establish formal CAPA and root-cause discipline for internal, supplier, and customer-reported issues.
• Own the customer quality case process: triage standards, 24-hour resolution SLA, and root-cause categorization.
• Define and report quality KPIs - defect rates, returns by SKU and vendor, inspection pass rates, cost of quality - integrated into quality management system reporting.

Cross-Functional Partnership

• Product Development: sampling, performance standards, test protocols, and design-for-quality input; quality sign-off at first article.
• Merchandising: substantiate performance claims with test data; ensure packaging, labeling, and on-product claims meet regulatory and certification requirements.
• Production & Distribution: embed quality checkpoints in production and fulfillment; define packaging and handling standards to reduce transit damage.
• Manufacturing: process capability, equipment qualification, and operator quality training as internal production scales.
• Customer Success: translate case, return, and warranty data into root-cause findings and corrective actions feeding sourcing, product development, and manufacturing.
• Sourcing: serve as the quality gate in vendor selection; provide quality and compliance performance data for sourcing decisions.

Leadership & Team Development

• Build and lead the quality team as the function scales, including site quality technicians and third-party inspection resources.
• Train operations, distribution, and supplier-facing teams on quality standards, inspection methods, and compliance requirements.

Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.

What Makes Someone Successful Here

Success in this role requires someone who can build structure while still operating effectively in a growing, evolving environment. The ideal candidate brings strong quality expertise, analytical thinking, attention to detail, and accountability to establishing scalable quality and compliance processes.

Qualifications

Minimum Requirements

• Must be 18 years of age or older
• Must be legally authorized to work in the United States and have IDs needed to verify
• English literate and proficient (reading, writing, speaking, comprehension)
• Successful completion of a criminal background check is required

Preferred Qualifications

• Bachelor's degree in Engineering, Quality Management, or a related field, or equivalent experience.
• 7+ years of progressive quality experience in textiles, bedding, furniture, or consumer products, including 2+ years managing quality programs, people, or third-party inspection resources.
• Demonstrated experience auditing and modernizing a legacy quality management system - document control, SOPs, inspection standards, CAPA, and supplier quality programs - not solely operating within an established one.
• Working knowledge of applicable product regulations, nominated compliance certifications (OEKO-TEX, GREENGUARD, CertiPUR-US, FSC), and social compliance audit frameworks (SMETA, BSCI, or equivalent).
• Experience managing vendor relationships and measurably improving supplier performance.
• Strong analytical capability: comfortable defining KPIs, working with ERP data, and using BI tools to drive decisions. Experience with NetSuite and Power BI a plus.
• Proficiency with textile/product testing methods and laboratory equipment.
• Strong written and verbal communication skills, including supplier-facing and executive-facing reporting.

Why Join BEDGEAR®?

At BEDGEAR®, you'll have the opportunity to contribute beyond a traditional quality and compliance role. You'll work across the business to help modernize and scale quality systems, strengthen supplier and manufacturing standards, support regulatory readiness, and build processes designed to support BEDGEAR's continued growth.

We're building a team of people who want to grow personally and professionally while making a meaningful impact on the organization and each other.

Physical Demands

Appropriate work intensity level:

☒ Sedentary
• Light
• Medium
• Heavy
• Very Heavy

Learn more at bedgear.com.