Quality Assurance Specialist - Data CenterJob SummaryIES Communications is seeking a
Quality Assurance Specialist (QAS) to support low-voltage installation quality and technical training on mission-critical data center construction projects.
This role combines field inspections, quality assurance audits, curriculum development, and hands-on coaching to strengthen installation practices and technical proficiency. The QAS partners with project teams, operations leadership, customers, and the training team to ensure work meets project specifications, installation standards, and customer quality requirements while driving continuous improvement.
Key Responsibilities- Deliver technical training: Develop and deliver classroom instruction and hands-on field coaching covering low-voltage installation, material handling, testing procedures, and quality standards.
- Develop curriculum and learning paths: Create and maintain skills-based training programs for new and experienced employees, partnering with the training team to update content as products, procedures, and project requirements evolve.
- Establish project quality plans: Lead the development of site-specific Quality Plans and support site startup processes aligned with project scope and customer expectations.
- Support First-of-Kind installations: Coordinate First-of-Kind (FOK) installation reviews, conduct inspections, and secure customer approval to establish standards for subsequent work.
- Conduct inspections and audits: Perform daily field walks and quality audits to verify compliance with approved FOK installations, project specifications, and installation requirements. Document deficiencies and coordinate corrective actions with project teams.
- Manage quality documentation: Schedule, track, and complete inspections and quality checklists, maintaining accurate records in IES and customer reporting platforms.
- Report quality performance: Prepare weekly reports outlining project quality, recurring issues, corrective actions, and emerging risks. Escalate concerns to operations and program leadership.
- Partner with project stakeholders: Lead or participate in customer and leadership walkthroughs, provide on-site technical support, and reinforce consistent installation practices.
- Drive continuous improvement: Identify process gaps and use inspection findings to improve training, reduce rework, and strengthen craftsmanship while maintaining a safe, productive learning environment.
- Perform other related duties as assigned.
Min
USD $38.00/Hr.
Max
USD $41.00/Hr.
Qualifications
Physical and Professional Requirements- Communicate effectively with employees, customers, vendors, and leadership through written reports, presentations, classroom instruction, and field coaching.
- Demonstrate strong organizational skills, attention to detail, critical thinking, and problem-solving abilities.
- Work independently and collaboratively with management and project teams to develop, implement, and evaluate process improvements.
- Model professionalism, ethical conduct, safety, quality, and customer service while supporting company policies, culture, and mission.
- Read and interpret blueprints, project specifications, installation standards, and quality and reporting requirements.
- Learn and teach company and customer requirements for low-voltage installation, material handling, and testing.
- Accommodate nonstandard work schedules as needed to support project and employee training.
- Travel within branch and regional territories as required.
- Climb ladders, operate hand and power tools, and lift up to 50 pounds during training demonstrations and field activities.
Education, Experience, Certifications, and Technical SkillsRequired Qualifications- High school diploma or equivalent.
- 3-5 years of quality assurance (QA) or quality control (QC) experience in low-voltage systems, telecommunications, electrical, or related construction. Candidates without this quality background must have 5+ years of experience as a Lead Technician or Senior Technician, with responsibility for installation quality, troubleshooting, and coaching technicians.
- At least one year of technical training experience or experience in a related role, including hands-on instruction or field coaching.
- Strong knowledge of commercial construction materials, installation methods, tools, and equipment.
- Ability to evaluate installation workmanship, identify deficiencies, and reinforce project specifications and customer quality standards.
- Working knowledge of construction operations, including bidding, project management, work delegation, and project financials.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Project.
- Ability to select and safely use tools and test equipment, including screwdrivers, levels, tape measures, snips, pliers, adjustable wrenches, cable shears, flush cutters, stitching needles, multimeters, and rubber mallets.
- Practical knowledge of arithmetic, algebra, and geometry and their application to installation and construction work.
- Commitment to maintaining technical knowledge through training, industry publications, and professional development.
- Ability to meet company driving standards.
Preferred Qualifications- Quality inspection, audit, or technical training experience on mission-critical data center construction projects.
- Experience developing quality plans, documenting corrective actions, and supporting customer quality walkthroughs.
- BICSI trainer certification.
English Language ProficiencyEnglish proficiency-including speaking, reading, writing, and comprehension-is required to communicate with customers and employees, complete management and customer reporting, and support clear safety instructions and emergency communication.
Minimum Years of Experience
2-4
Overview
