OverviewWHAT YOU'LL BE DOINGThe Quality Assurance Manager is responsible for leading and continuously improving the Quality Management System (QMS) to ensure compliance with company, customer, and regulatory requirements. This role provides leadership for quality assurance, quality control, supplier quality, and continuous improvement initiatives across manufacturing and repair operations.
The Quality Assurance Manager partners closely with Engineering, Manufacturing, Supply Chain, Sales, and Operations to drive quality performance, reduce defects, improve processes, and enhance customer satisfaction. This position serves as the primary quality liaison for customers and suppliers, leads corrective and preventive action activities, supports internal and external audits, and ensures successful implementation of new product introductions and process changes. The role is instrumental in fostering a culture of quality, accountability, and continuous improvement throughout the organization.
WHAT YOU BRING TO THE TEAMTo perform this job successfully, the applicable candidate must be a team player and able to make decisions under pressure with a cross functional team of individuals. The additional requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, Business, or a related field; equivalent combination of education and experience may be considered.
- Minimum of five (5) years of progressive quality experience within a manufacturing environment.
- Minimum of three (3) years of leadership or supervisory experience preferred.
- Strong working knowledge of ISO 9001 Quality Management Systems and auditing principles.
- Experience leading corrective action programs, root cause analysis, and continuous improvement initiatives.
- Working knowledge of SPC, statistical analysis, blueprint reading, GD&T, metrology, and inspection techniques.
- Strong understanding of Lean Manufacturing and continuous improvement methodologies including Six Sigma, 5S, and SMED.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Demonstrated ability to influence cross-functional teams and manage multiple priorities in a fast-paced manufacturing environment.
- Proficiency with SAP and Microsoft Office applications, particularly Excel.
- ASQ certifications such as Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or Certified Manager of Quality/Organizational Excellence (CMQ/OE) are preferred.
