The positionThe
Quality Manager is responsible for leading Rocky's Quality Assurance (QA) and Quality Control (QC) functions and for developing and maintaining a robust quality management system across manufacturing, warehousing, and related operations. The role is accountable for ensuring product quality, safety, consistency, regulatory compliance, and customer satisfaction while driving a proactive culture of prevention and continuous improvement.
This position works Monday through Friday from our workshop in Canmore, Alberta. What you'll be doingQuality Authority
- Maintain independent authority over quality decisions, including product disposition, release, rejection, quality holds, deviations, and CAPA requirements
- Ensure production, cost, or service objectives do not compromise product quality, safety, or regulatory compliance
Quality Systems Leadership
- Lead and maintain the Quality Management System (QMS), ensuring compliance with cosmetic GMPs, Health Canada, and other applicable regulatory requirements
- Drive a culture of quality by establishing systems that ensure product safety, consistency, and regulatory compliance across manufacturing operations
- Develop, implement, and monitor quality policies, procedures, and key performance indicators
Change Control
- Establish and maintain a formal change control process for materials, formulas, specifications, packaging, equipment, processes, and quality systems
- Assess quality and regulatory impacts of proposed changes and ensure appropriate validation, documentation, and approvals prior to implementation
Supplier Quality
- Establish quality requirements and specifications for raw materials, packaging, and external suppliers.
- Partner with Procurement and Research & Development (R&D) to qualify and monitor suppliers based on quality and risk
Quality Testing for Safety
- Define and manage overall QC testing framework and protocols with ongoing monitoring based on risk assessment methodology
- Ensure QC testing processes, approvals and records for all formulas, raw materials, and packaging are maintained and accurate
- Ensure testing is within budget, accurate and on time
Complaint and Adverse Reactions Leadership
- Lead the overall investigation, documentation, and resolution of customer complaints related to product quality, safety, and regulatory concerns
- Ensure complaint investigations are completed thoroughly, identify root causes, implement corrective and preventive actions (CAPAs), and communicate outcomes to stakeholders
- Monitor complaint and adverse reaction trends to identify opportunities for continuous improvement and risk mitigation
Cleaning and Sanitation Leadership
- Develop and support implementation and continuous improvement of cleaning and sanitation programs that meet regulatory and company standards
- Lead sanitation validation, verification, inspections, and audits, addressing deficiencies through corrective actions
- Provide coaching and training to team members on cleaning, sanitation, and hygiene best practices
- Monitor sanitation performance metrics and drive continuous improvement initiatives to reduce quality and safety risks
Regulatory Leadership
- Monitor, interpret, and ensure compliance with Canadian and US cosmetic regulations
- Review and approve product labels, packaging, and promotional materials to ensure compliance with regulatory requirements, including ingredient listings, warnings, claims, and cosmetic allergen labeling
- Assess the safety, efficacy, and regulatory status of cosmetic ingredients to ensure compliance with applicable regulations
Team Leadership
- Build, develop, and lead a high-performing Quality team with clear accountability, performance expectations, technical development, and continuous improvement objectives
- Foster a culture where quality, product safety, and customer trust are foundational to every decision
- Establish clear roles, responsibilities, standards, and performance expectations within the Quality function
- Develop technical capability and succession within the Quality team
Does this sound like you?- Accredited Educational background in Science (Chemistry, Biochemistry, Pharma, Biology), or another quality related field
- 7+ years of progressive experience in Quality Assurance and/or Quality Control within a regulated manufacturing environment, preferably within cosmetics, consumer products, pharmaceuticals, food, natural health products, or other GMP-regulated industries
- Minimum 3 years of people leadership experience, including coaching and development
- Strong working knowledge of quality management systems, GMP, risk management, root cause analysis, CAPA, deviations, change control, auditing, complaints, and quality control testing
- In depth knowledge and experience with Health Canada cosmetic regulations
- Experience leading teams towards Good Manufacturing Practices (GMP) best practices
- Strong analytical and problem-solving skills, with the ability to use quality data to identify trends, prioritize risks, and drive improvement
- Experience with Enterprise Resource Planning (ERP), quality management, documentation, or other digital systems used to manage quality records and processes
- Must be able to work in a highly scented environment
What's in it for you?- Significant product discounts and quarterly allowances
- Subsidized group medical and dental benefits for you and your family
- Share in Rocky's success - The Great Game profit sharing program
- Generous paid annual vacation and personal days
- Healthy lifestyle support through an annual allowance
- Access to a dedicated Rocky coach to help you optimize your potential
- The opportunity to participate in Culture Club organized activities
Application- We are accepting applications for the Quality Manager position until a suitable candidate is found.
- Eligibility: Candidates must be legally authorized to work in Canada.
