Quality Assurance Manager

Job Description

Legrand has an exciting opportunity for a Supplier Quality Manager to join the Power & Thermal Management division in Reno, NV.

Legrand Power & Thermal Management (PTM) is seeking an experienced Supplier Quality Manager focused on results to lead supplier quality initiatives across its North American supply base. This position is responsible for ensuring suppliers consistently meet Legrand PTM's quality, reliability, delivery, and compliance requirements while supporting business growth and operational excellence.

The Supplier Quality Manager will develop and maintain strong supplier partnerships, lead initiatives to improve supplier performance, lead supplier audits, manage corrective and preventive actions, and support new product introduction activities. This role serves as the primary quality liaison between Legrand PTM and external suppliers, ensuring that robust quality systems, effective problem-solving methodologies, and continuous improvement practices are implemented throughout the supply chain.

The Supplier Quality Manager, like all members of the Legrand PTM team, is expected to promote a positive work environment; demonstrate initiative, professionalism, personal awareness, and integrity; and maintain confidentiality.

Responsibilities

Supplier Quality Management

• Develop and execute supplier quality strategies aligned with company objectives.
• Establish, implement, and maintain supplier quality requirements, expectations, and performance metrics.
• Evaluate, approve, and monitor supplier quality management systems.
• Support supplier compliance with Legrand PTM quality standards, customer requirements, regulatory standards, and applicable industry certifications.

Supplier Performance Monitoring

• Monitor supplier quality performance through key metrics, including PPM, defect rates, corrective action responsiveness, delivery performance, and audit scores.
• Conduct regular supplier scorecard reviews and communicate performance expectations.
• Develop supplier improvement plans and monitor their effectiveness.
• Escalate chronic supplier quality issues and coordinate resolution strategies.

Supplier Development

• Lead supplier development activities focused on quality improvement, process capability enhancement, and risk reduction.
• Partner with suppliers to implement Lean Manufacturing, Six Sigma, and continuous improvement initiatives.
• Provide training and guidance on quality tools, methodologies, and customer requirements.
• Support strategic sourcing initiatives by evaluating supplier quality capabilities and risks.

Corrective and Preventive Actions

• Lead supplier corrective action processes using structured problem-solving methodologies such as 8D, 5 Whys, and Fishbone Analysis.
• Verify root cause effectiveness and the implementation of corrective actions.
• Track corrective actions through closure and validate sustained improvements.
• Analyze recurring issues and identify systemic corrective actions.

Supplier Auditing

• Plan, conduct, and report on supplier quality audits, process audits, and system audits.
• Assess supplier compliance with ISO 9001 and other applicable quality standards.
• Evaluate process controls, manufacturing capability, risk management, and quality system effectiveness.
• Maintain audit schedules and ensure timely follow-up on audit findings.

New Product Introduction (NPI)

• Support supplier qualification activities for new products and product transfers.
• Participate in supplier selection and qualification processes.
• Review and approve supplier PPAP, FAI, control plans, PFMEA documentation, and process validation activities.
• Ensure that quality requirements are successfully integrated during product launches.

Risk Management

• Identify supplier quality risks and implement proactive mitigation strategies.
• Support supply chain resiliency and business continuity planning.
• Assess supplier process changes and manage associated risks.
• Participate in cross-functional risk reviews and supplier business assessments.

Cross-Functional Collaboration

• Partner with Engineering, Manufacturing, Supply Chain, Procurement, Customer Service, and Operations teams to resolve supplier-related quality concerns.
• Provide supplier quality input during design reviews and the implementation of engineering changes.
• Support customer issue investigations involving supplier components and materials.
• Communicate supplier quality trends and recommendations to leadership.

Continuous Improvement

• Analyze supplier quality data and trends to identify opportunities for improvement.
• Lead defect reduction initiatives and improvements in overall supplier quality performance.
• Develop and maintain supplier quality dashboards and reporting metrics.
• Lead and participate in continuous improvement projects and special assignments.

Compliance

• Ensure that suppliers comply with applicable industry standards, customer specifications, regulatory requirements, and corporate policies.
• Support quality system compliance with ISO 9001 and other applicable standards.
• Maintain supplier quality records and documentation in accordance with company retention requirements.
• Participate in management reviews and quality planning activities.

Additional Responsibilities

• Apply original thinking and creativity to develop effective approaches to supplier quality challenges.
• Exercise sound judgment and decision-making while balancing business needs and quality requirements.
• Prepare and deliver presentations to management, suppliers, customers, and cross-functional teams.
• Perform other duties as assigned

Qualifications

Education:

Bachelor's degree in Engineering, Quality Management, Manufacturing, Supply Chain Management, or a related discipline; equivalent combinations of education and relevant experience will be considered.

Experience:

• Minimum of 3-5 years of experience in Supplier Quality, Quality Engineering, Manufacturing Quality, or related fields (Engineering, Process Excellence, Operations).
• Experience working directly with domestic and international suppliers.
• Experience conducting supplier audits and managing supplier corrective action programs.
• Experience supporting contract manufacturing, electronics manufacturing, electromechanical assemblies, or related industries is preferred.

Skills/Knowledge/Abilities:

• Strong knowledge of Supplier Quality Management principles and practices.
• Experience with ISO 9001 quality management systems and audit methodologies.
• Proficiency in root cause analysis and corrective action processes.
• Knowledge of APQP, PPAP, PFMEA, MSA, SPC, Control Plans, and Process Validation.
• Strong understanding of manufacturing processes and quality control techniques.
• Experience with supplier development and continuous improvement methodologies.
• Familiarity with Lean Manufacturing and Six Sigma principles.
• Proficiency with quality reporting tools, ERP systems, and Microsoft Office applications.
• Ability to analyze quality metrics and make data-based decisions.
• Excellent verbal and written communication skills.
• Strong project management, organizational, and prioritization abilities.
• Ability to work independently.
• Ability to build effective relationships with suppliers and internal stakeholders