Summary:The Quality Assurance Manager is primarily responsible for overseeing the quality of services rendered by our vendors for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
The ideal candidate will have extensive hands-on experience with HVAC systems, electrical infrastructure, and power generation equipment, combined with a keen eye for detail and a solid understanding of service evaluation, audits, and vendor management.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
- Develop and maintain service quality control systems, with a focus on HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
- Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations.
- Collaborate with cross-functional teams and vendors to understand service expectations and standards.
- Perform technical inspections of commercial HVAC systems including chillers, cooling towers, and air handling units.
- Evaluate AC/DC electrical systems, including power distribution units (PDUs) and switchgear maintenance.
- Evaluate HVAC preventive maintenance programs and repair quality standards.
- Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time.
- Keep accurate documentation and perform statistical analysis of service quality.
- Conduct regular service quality audits to ensure compliance with standards and regulations.
- Track, communicate, and resolve service quality issues.
- Assists with demand related calls when needed
- Implement training programs for internal teams regarding quality control activities.
- Participate in vendor selection processes by evaluating potential vendors' ability to meet quality standards.
- Monitor risk management activities related to service provision.
Education & Experience- Bachelor's degree in quality, business, engineering, or a related field preferred.
- Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment
- 5 years of hands-on experience with commercial HVAC systems, generator systems, and AC/DC electrical systems
- Ability to read and interpret electrical schematics, mechanical drawings, and procedure manuals.
- Intermediate computer ability including proficient capability with Microsoft Office applications
- Overnight travel may be required
Skills and Other Qualifications- Valid Driver's License and Passing MVR.
- Positive attitude and strong customer service skills required.
- Strong knowledge of quality assurance methodologies and tools.
- Proficient with Microsoft Office Suite and database management software.
- Certifications in HVAC, electrical, or other related fields would be an added advantage.
Competencies- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Speaking - Talking to others to convey information effectively.
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Work Conditions- This position may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
- Frequently work near moving mechanical parts.
Physical Demands- Frequently required to utilize hand and finger dexterity; typing
- Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
- Seizing, holding, grasping, turning, or otherwise working with hand(s).
- Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
- Moving about on hands and knees or hands and feet to enter restricted spaces.
- Occasionally, using one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals.
- Clarity of vision and color vision are both required (i.e., working with small objects or reading small print), including use of computers.
- Sitting/Driving for long periods is frequently required.
Compensation and Benefits:- Competitive pay depending on previous experience and current certifications. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance
- Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
- Up to 9 paid company holidays
- Paid sick time
- Company-paid Life Insurance ($75,000)
- Company-paid Short-term and Long-term Disability Insurance
- Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
- 401(k) retirement savings plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
Additional Info- Criminal background check, pre-employment drug screen and MVR required.
- This is a remote position and will require the employee to work from home.
