The Quality Assurance Manager- AMO, is directly accountable for:

Organization and Leadership:

• Provide leadership and management of the Quality department in the Aircraft Maintenance Organization (AMO) through a structural process of objective setting, performance appraisals and individual development plans as appropriate.
• Establish an accountable quality organization through embracing and demonstrating accountable leadership principles. Instill a culture of daily, weekly and monthly review of performance that supports the business objectives of DHC. The successful candidate for the position must be eligible, competent and capable of being delegated by the Person Responsible for Maintenance (PRM), as the Person Responsible for Quality Assurance in the AMO.

QMS:

• Plan, manage and maintain the Quality Management System (QMS) in the AMO, described in the Company Maintenance Policy Manual (MPM), and ensure our processes comply with Canadian Aviation Regulations 571 & 573, customer requirements, and any other regulatory requirements applicable to the AMO.
• Ensure regulatory and industry approvals are valid and maintained proactively in an AMO with a very unique set of challenges.

Product Quality:

• Provide direction to the Quality Control Program in Operations, including maintaining and improving product inspection plans, and product identification and control processes.
• Oversee quality control inspection, resolution of supplier product issues, as well as non-conforming material control if a non-conforming product is discovered.

Supplier Quality:

• Collaborate with the Supplier Quality Group to identify, trace and take action to improve supplier quality performance.
• Help to Amend the De Havilland Supplier Quality Manual (DSQM) to incorporate technical service providers, including provisions for maintenance arrangements, and incorporate the DSQM by reference into the AMO's MPM.

Customer Experience:

• The satisfaction of internal and external customers is of the highest interest to the Quality Manager, who advocates for exceptional customer service, and to consistently achieve customer satisfaction. In this position, you are expected to treat customers respectfully, and approach points of contention with tact.

Continuous Improvement:

• Monitor and measure the site's quality performance with special attention applied to defining and analyzing performance metrics, while using a process oriented approach to identify opportunities for improvement, in support of achieving customer satisfaction.
• Use root cause analysis techniques to identify areas for improvement, then execute strategies to improve the quality of products delivered to the customer by translating opportunities into proactive actions.

Document Control:

• Manage the control of documents and quality records systems.
• Oversee the administration of Document Control functions, including the Document Change Request process.

Internal Audits:

• Collaborate with the Lead Auditor of the Corporate Audit program to address internal audit findings in timely manner through the implementation of appropriate preventative and corrective actions.

Financial:

• Prepare annual quality budget for the Site Quality activities, manage the system for measuring the Cost of Poor Quality (COPQ) and lead initiatives to improve quality cost.

Education and experience required:
• Previous experience as a Quality Assurance Manager in an Aviation Organization, or a valid AME (Aircraft Maintenance Engineer) License with a minimum of three years' experience leading teams in a regulatory compliance environment. An equivalent combination of education and experience will be considered.
• Minimum 3 years' experience leading a team, including managing performance, succession planning and team building.
• Minimum 3 years' working in Aviation Quality Assurance .
• Experience in AMO management and AMO QMS, including measuring and monitoring of aircraft maintenance processes.
• Experience performing quality assessments including prior audit experience related to the AS9110, or AF9000plus Quality Standards.
• A strong background and understanding of Canadian Aviation Regulations 571 & 573. An expectation of this position will be to interpret applicable regulations to proactively address issues related to compliance, in order to support delivery of aircraft on schedule.

Assets
• Knowledge of statistical techniques and data analysis for the purpose of continuous improvement is considered an asset
• Accreditation as a Certified Quality Manager or Professional Engineer is considered an asset
• Experience with Enterprise or Material Resource Planning software (i.e., Visual Manufacturing or IFS) is an asset

Competencies
• Excellent interpersonal skills and the ability to manage conflicts successfully while be respectful to colleagues is considered of paramount importance to success in this position
• Demonstrated ability to communicate effectively both orally and in writing, especially in facilitating understanding of findings of non-compliance amongst all stakeholders
• Good organizational skills and ability to work independently with minimum supervision and direction
• Working knowledge of Microsoft Office applications including Excel, Word, and PowerPoint.
• Previous experience with SharePoint is considered an asset
• Demonstrated ability to read and understand technical drawings