As the
Quality and Records Manager, you will serve as the local leadership representative of HDR's
Corporate Quality Office and the
HDR Quality Management System (QMS) within the Pennington area. In this role, you will act as a trusted business partner, helping to:
- Champion awareness and inspire the implementation of HDR's QMS and data management practices.
- Cultivate a culture of continuous learning while advancing risk-management principles across the area.
- Empower local leadership and project teams to develop strong processes and deliver project work in alignment with HDR's QMS.
This position is ideal for someone who is passionate about problem-solving, collaborating with diverse stakeholders, driving continuous improvement, and fostering a culture of quality by actively listening and empowering project teams to surface challenges and celebrate successes.
In the role of Quality and Records Manager, we'll count on you to:- Serve as the local leadership representative for the quality office and support the implementation of the Quality Management System (QMS). Work to continually advance the culture of quality by working in close partnership with area leadership.
- Provide guidance and support to Project Managers regarding development of project plans (e.g., Project Management Plan, Quality Management Plan, Risk Management Plan), identifying best practices for their projects when requested.
- Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience.
- Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office.
- Communicate QMS and Information Lifecycle Governance (ILG) updates and Quality Office and ILG directives to the area leadership and staff as appropriate.
- Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.).
- Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization.
- Respond to staff questions or issues related to policies and procedures related to the organization's QMS.
- Identify local opportunities for training and support through monitoring loss trends due to quality related issues.
Preferred Qualifications - Experience in similar (AEC) consulting industry; familiarity with service delivery models and client demands/requirements.
- Strong commitment to enhancing quality culture among local leadership and staff.
- Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively.
- Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble.
- Local candidates preferred
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QualificationsRequired Qualifications- Professional degree required or equivalent years of experience.
- A minimum of 6 years industry experience with a minimum of 3 years in related quality fields.
- Applicable quality certification (or ability to obtain)
- A deep understanding of QMS fundamentals.
- ASQ CMQ/OE (American Society for Quality Certified Quality Manager/Organizational Excellence) or equivalent certification or the ability to obtain certification within one year of assignment
- Proven skills in the areas of staff communication and engagement.
- Strong verbal and written communication with investigative interview experience.
- Strong familiarity with full suite of MS Office; PowerBI, SharePoint, and collaborative comment/review applications.
