Position SummaryThe Quality & Population Health Manager role is responsible for leading quality improvement across patient safety and population health initiatives across the organization. This role oversees and actively participates in the development, implementation, and evaluation of programs designed to improve clinical outcomes, close gaps in care, enhance patient experience, and support regulatory and value-based care requirements. The Quality & Population Health Manager collaborates with operations, clinical, finance, marketing, and outreach teams to drive performance improvement, coordinate care management activities, and achieve the organization's quality goals. This position requires the ability to handle multiple and shifting priorities, work productively with minimal supervision, attention to detail, and excellent communication and presentation skills.
Essential Duties and Responsibilities- The quality manager will be involved in the coordination of services, assessment, monitoring and evaluation of the comprehensive health care needs of high-risk patients, ensuring the coordination of quality, cost-effective health care in a patient-centered environment.
- Oversees, monitors and reports out on the effectiveness of population health programs, case management activities, and chronic disease initiatives.
- Lead efforts and evidence-based validation to maintain national accreditations, i.e., PCMH
- Lead and coordinate the completion of random quarterly departmental quality chart reviews and repository of results.
- Actively participates in health plan quality/population health meetings.
- Coordinate and participate in quarterly on-site quality rounds
- Collaborate to execute and maintain granted support programs and projects.
- Facilitate and coordinate monthly Quality Improvement and Quality Assurance Committee meetings.
- Collaborate with quality improvement initiatives focused on patient outcomes, patient safety, patient experience, and operational performance.
- Works closely with population health data analysis to capture, prioritize, and share actionable data that aligns with the organization's quality metrics and value-based goals.
- Works closely with the Director of Population Health to identify key performance indicators.
- Participates in the risk assessment and mitigation initiatives
- Monitors, analyzes, and reports on the quality metrics updates
- Actively collaborates with health plan quality teams and hospital case managers to plan and organize patient care transitions
- Organizes and facilitates staff meetings, huddles and rounding
- Works with the CNO and Director of Population Health to plan and manage the department's operating budget and human resource
- Collaborate to develop, revise policies, workflows, and staff education forums that support quality and population health initiatives.
Required Qualifications- Bachelors Degree in Healthcare Administration, Public Health or related field
- Minimum of five years of experience in healthcare
- Minimum of five years experience quality improvement and quality assurance
- Knowledge of FQHC operations, HRSA requirements, NCQA standards, and UDS reporting measures.
- Working knowledge of Electronic Health Record systems
Preferred Qualifications- Master's degree Public Health or Nursing
- Working knowledge of successful project management
- Knowledge of the essential functions, practices and procedures of a medical clinic and office
- Working knowledge of reporting and measurement of performance activities.
Monday to Friday 8:00 am to 5:00 pm
