DESCRIPTIONSummary:Responsible for upholding and improving product and process quality by analyzing data using leading-edge quality improvement tools and techniques, leading internal audits, and ensuring compliance with UIC's Quality Management System and ISO 9001:2026 standards. Drives a Total Quality mindset by focusing on continuous improvement, customer satisfaction, and involving UIC employees in the quality process, ultimately improving product quality and efficiency.
Principal Accountabilities:- Manages all Quality Management System processes (product development, sales order processing, material and service acquisitions, manufacturing, delivery install and acceptances, post-sale service, Advanced Process Lab, HR, Corrective Action and Preventative Action (CAPA) and Document Control) by working with the functional process owners.
- Leads internal quality audit planning, execution, and management reporting in support of ISO 9001 compliance, training and coordinating a supporting team of internal auditors.
- Facilitates external audits of Universal Instruments by our Registrar and customers as needed.
- Coordinates the Corrective & Preventative Action system to ensure timely identification, resolution, and prevention of issues or nonconformances by the appropriate department or team member.
- Project management for Quality System improvements, including out-of-box quality (OBQ) issues.
- Facilitates business process improvements by working with process owners and cross functional teams and applying appropriate methodologies.
- Trains and mentors employees and managers in the application of basic quality tools and problem-solving methods (8D, 5-Why, Ishikawa diagrams, etc.).
- Analyze Field Quality metrics relating to warranty claims and customer satisfaction to identify opportunities for improvement, escalating issues to product management as appropriate.
Minimum Requirements:- BS degree in business or technical discipline and 5-7 years of experience, preferably in an engineering or manufacturing focus OR relevant associate's degree and 8-10 years of experience.
- Certified Trained Lead Auditor (ISO 9001:2015); previous experience with IATF16949 preferred.
- Strong Knowledge of Quality Tools, Business Process Improvement (Lean/ Six Sigma) Methodology.
- Cross-functional project management experience preferred.
- Excellent interpersonal, presentation, and facilitation skills with ability to influence at all organizational levels.
Preferred Qualifications:- An Associate Safety Professional certification or equivalent.
Responsibility for Quality Procedures or Direct Product Quality:- Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem-solving tools to continuously improve work processes.
Physical Demands:- Requires the ability to use a computer on a frequent basis.
- Frequently required to access and manipulate various objects, tools, or controls.
- May have to remain stationary for extended periods but also needs to be mobile enough to navigate through the manufacturing floor and office work areas.
- May be required to travel regionally to our sister location up to 25% of the time.
Target Annual Base Salary: $85,000 - $95,000 + Robust Benefits
~ What "U" Can Do For You ~Rewards Package:- Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.
Career Development:- Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Educational Institution Relations, Career Pathing.
Work/Life Balance:- Competitive Paid Time Off, Paid Holidays, and Wellness Hours.
Health & Wellbeing:- Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan ("EAP") and Other Supplemental Coverage Options.
Company Culture:- Professional and Respectful Work Environment Driven by Our "6-C's" Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.
REQUIREMENTS 
