Full Job Description
Job Title:
QA Manager
Position Overview:
The Quality Assurance Manager is responsible for driving a culture of quality assurance and continuous improvement throughout the organization by managing technical risks. This role is also responsible for ensuring customer technical requirements are met, and business process systems are followed. The Quality Manager ensures the highest level of accreditation is maintained for SQF/BRC and all customer requirements are met fully.
What You'll Do:
• Define and direct the overall FSQA and Sanitation strategies. This includes day-to-day management to drive team improvement.
• Work closely with the Operations team to ensure the quality systems are implemented across the site, through trend analysis and day-to-day observation.
• Ensure all audit standards are met on site as outlined in BRC 9 and SQF 10 requirements. Site audit status should also be maintained.
• Book and lead all audits effectively (customer, accreditation, and authority visits), and close out all non-conformances in a timely manner.
• Implement and maintain a sampling and testing plan for raw material, including intermediate and finished products, as well as environmental monitoring.
• Carry out verification analysis of production monitoring.
• Manage distressed stock inventory, including out-of-date raw materials.
• Ensure all compliance workload is managed to meet business requirements.
• Review and provide feedback on customer complaints and factory non-conformances.
• Review microbiological test results and ensure corrective actions are taken when required.
• Maintain site Food Safety Program, ensuring relevant meetings are held and documentation is up to date.
• Provide an effective Risk Management process and ensure implementation of a robust Incident Management System.
• Ensure all quality, safety, and legal related issues are reported accordingly.
• Possess a thorough understanding of plant production systems, cGMP, sanitation, plant safety, quality systems and Kosher regulations.
• Experienced with RCA and corrective action documentation.
• Possess strong technical and analytical skills.
• Have a working knowledge of all regulatory requirements in the food industry.
• Be flexibility to travel as necessary.
• Provide leadership and support for troubleshooting, new product initiation, line start-ups, and process innovation.
• Evaluate existing processes to identify areas of improvement.
• Perform internal audits, lead preparation for external audits, and address non-conformities.
• Ensure compliance with established finished goods specifications.
• Develop, plan, and conduct Quality Assurance training programs companywide.
• Review, evaluate, and modify existing programs as needed.
• Ensure all QA training records are complete, maintained, and safeguarded according to company standards.
• Must act as SQF practitioner.
Preferred Personal Characteristics:
• Bilingual a plus (English must be one of the two languages)
• Bachelor's Degree
• 5 years' experience in technical QA role in the CPG/food industry
• PCQI certification
• SQF and/or BRC certification
• Able to demonstrate initiative, decision making, self-motivation, and a flexible approach.
• Able to work individually and as part of a team at site and at group level.
• Able to build effective working relationships at all levels of the organization, actively demonstrating commitment to Twang Food Service's Culture.
• Computer literate with a working knowledge of Word, Excel and Outlook.
• Knowledge of HACCP and the practical operation of HACCP systems.
Our Benefits:
• Competitive base salary plus an incentive-based bonus program.
• 401(k) with company match.
• Paid holidays, as well as generous paid time off.
• Health, dental and vision insurance.
• Flexible Spending Accounts (health/dependent) and Health Savings Accounts.
• Company sponsored long-term disability and life insurance.
• Additional voluntary insurance plans are available to meet your lifestyle needs.
• Opportunity to grow alongside a booming brand with a strong cultural presence.
The pay range for this role is:
85,000 - 100,000 USD per year (Twang HQ)
